Jasmine Sainvil
Lithonia,GA
Summary
Results-driven insurance agent specializing in tailored coverage solutions and client retention strategies. Proven track record in enhancing customer satisfaction through effective communication and prompt service delivery. Focused on building strong client partnerships to meet diverse insurance needs and achieve business objectives.
Overview
10
10
years of professional experience
Work History
Insurance Agent
Concentrix
Lithonia, Georgia
01.2026 - 06.2026
- Provided expert insurance advice to clients on policy selection and coverage options.
- Conducted thorough needs assessments to tailor insurance solutions for individual clients.
- Educated clients about policy terms, conditions, and exclusions in clear language.
- Managed client accounts, ensuring accurate documentation and timely updates.
- Developed marketing strategies to attract new clients and retain existing ones.
Receptionist
Josie J Hair Salon
04.2019 - 05.2026
- Greeted visitors and customers, delivering friendly and knowledgeable assistance to enhance their experience.
- Answered phone promptly, directing calls to appropriate offices to ensure efficient communication.
- Confirmed appointments, communicated with clients, and updated client records.
- Maintained clean and organized reception area to create positive first impression for visitors.
Insurance Agent
Everise
12.2024 - 01.2026
- Educated clients on importance of adequate insurance coverage, strengthening trust and loyalty within client base.
- Established enduring client bonds through consistent dialogue and exemplary customer support, enhancing client retention.
- Efficiently managed policy renewals, ensuring timely processing and accurate coverage updates.
- Responded to customer calls promptly, resolving issues and providing answers to enhance overall customer satisfaction.
Insurance Agent
TTEC
04.2023 - 10.2024
- Cultivated client relationships through consistent communication and dedicated customer service.
- Responded to customer calls swiftly to resolve issues and answer questions.
- Efficiently managed policy renewals, ensuring timely processing and accurate coverage updates.
- Upheld high customer service standards by fostering strong relationships with clients.
Technical Advisor
Concentrix
02.2022 - 04.2023
- Served as primary point of contact for triaging technical issues, ensuring timely resolution and user satisfaction.
- Collaborated closely with cross-functional teams, ensuring optimal integration of new technologies and systems.
- Enforced prescribed technical procedures, designed monitoring protocols to confirm compliance and enhance operational integrity.
- Mentored junior team members, creating professional development opportunities that strengthened team capabilities and knowledge.
Customer Service Representative
50 Floor
02.2021 - 02.2022
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls, achieving satisfactory resolutions that benefited both customers and the company.
- Responded to customer requests for products and services, providing accurate information to enhance customer experience.
- Managed high-stress situations, resolving disputes while maintaining professionalism under pressure to ensure customer satisfaction.
Customer Service Specialists
Global Response
05.2018 - 03.2019
- Processed new customer orders in D365 software, ensuring timely fulfillment and customer satisfaction.
- Handled phone communications via Cisco systems, providing clear and effective support to customers.
- Managed customer refunds, facilitating smooth transactions and enhancing customer trust.
- Delivered outstanding service and product information.
Crew Member
McDonald's
07.2016 - 01.2017
- Managed customer orders through drive-thru.
- Streamlined operations to enhance work efficiency during high-pressure situations.
- Maintained cleanliness and restocked inventory in collaboration with team members.
Education
Associate's degree - Philosophy
Georgia State University
GA, Atlanta08-2026
High School Diploma -
Stephenson High School
Stone Mountain, GA01-2016
Skills
- Insurance policy analysis
- Insurance product knowledge
- Property insurance
- Client trust building
- Effective communication
- Problem solving
- Organization
- Problem solving
- Time management
- Professionalism
- Responsible
Timeline
Insurance Agent
Concentrix
01.2026 - 06.2026
Insurance Agent
Everise
12.2024 - 01.2026
Insurance Agent
TTEC
04.2023 - 10.2024
Technical Advisor
Concentrix
02.2022 - 04.2023
Customer Service Representative
50 Floor
02.2021 - 02.2022
Receptionist
Josie J Hair Salon
04.2019 - 05.2026
Customer Service Specialists
Global Response
05.2018 - 03.2019
Crew Member
McDonald's
07.2016 - 01.2017
Associate's degree - Philosophy
Georgia State University
High School Diploma -
Stephenson High School