Kimberly Luscier
Welaka,USA
Summary
Accomplished District Manager with over 14 years of progressive leadership experience at South East Foods (dba Wendy’s) and Food Services (Dollywood). Excelled in multi-unit management, driving operational excellence across 6 franchise restaurants, and demonstrated expertise in training and coaching. Renowned for MAGIC Customer Service and interpersonal communication, significantly enhancing customer satisfaction and team cohesion.
Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Overview
16
16
years of professional experience
Work History
DISTRICT MANAGER
South East Foods (dba Wendys)
01.2015 - 01.2023
- Began as Assistant manager, moved to Co-Manager then received District Manager title
- Duties included oversee daily operations of 4 franchise restaurants
- Make visits to ensure operations were running smoothly
- Do motivational and educational trainings, assist with getting repairs if needed
- Help run store during operating hours if needed to jump in
- Keep up with sales, P&L, labor budgets to maintain franchise Attend district meeting to collaborate with corporate and fellow DM's on status of units, labor issues, customer/employee complaints, trainings etc.
- Ensured compliance with company policies and procedures as well as federal/state regulations by conducting regular audits of operational practices at each location within the district.
- Supervised various locations, enforcing high-quality standards of operation.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
ASST MANAGER
Food services (Dollywood)
01.2007 - 01.2015
- I served as Asst Manager/front end lead at Granny's Buffet; Asst Manager - Splinters/Dawg Hause
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Enforced company policies consistently while handling disciplinary actions when necessary with fairness and respect.
- Conducted employee performance evaluations, providing constructive feedback for growth and development.
- Scheduled staff shifts to ensure proper coverage during peak shopping hours without exceeding labor budgets.
- Engaged with customers to gather feedback, using insights to improve service and product offerings.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
Education
Associate of Science - BUSINESS ADMINISTRATION
Brewton Parker
GA12-1988
DIPLOMA - undefined
Lincoln HS
FL12-1984
Skills
- Supervisory
- Data entry
- Recruiting and hiring
- Policies and procedures
- Decision-Making
- Multi-unit management
- Recruiting and Hiring
- Teamwork and Collaboration
- Allergy awareness
- MAGIC Customer Service
- Training and coaching
- Interpersonal Communication
- Customer Relations
- Sales Reporting
- Food Safety Compliance
- Waste Reduction
- Territory management
Timeline
DISTRICT MANAGER
South East Foods (dba Wendys)
01.2015 - 01.2023
ASST MANAGER
Food services (Dollywood)
01.2007 - 01.2015
DIPLOMA - undefined
Lincoln HS
Associate of Science - BUSINESS ADMINISTRATION
Brewton Parker