Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Felicia Macon

Indianapolis,Indiana

Summary

Dedicated professional seeking stable employment within a dynamic organization that fosters growth and development. Eager to leverage a strong skill set, exceptional work ethic, and a collaborative spirit to effectively contribute to team objectives. Committed to delivering high-quality results while embracing challenges and opportunities for continuous improvement. A positive attitude and proactive approach ensure valuable contributions to any workplace environment.

Overview

16
16
years of professional experience
1
1
Certification

Work History

District Manager

Motel 6 Hotel
09.2024 - Current
  • Led district operations to enhance customer satisfaction and drive sales growth.
  • Developed and implemented strategic initiatives to improve operational efficiency across multiple locations.
  • Managed talent acquisition and training programs, fostering employee development and retention.
  • Analyzed market trends to identify opportunities for business expansion and competitive advantage.
  • Established performance metrics to monitor team effectiveness and ensure alignment with company objectives.
  • Supervised various locations, enforcing high-quality standards of operation.

General Manager

Extended Stay America
09.2020 - 09.2024
  • Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
  • Managed diverse team of professionals, fostering positive work environment and high employee satisfaction.
  • Developed and implemented strategies to increase sales and profitability.
  • Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
  • Managed budget implementations, employee evaluations, and contract details.
  • Addressed customer complaints and feedback with immediate action, turning dissatisfied customers into loyal patrons.

Shift Manager

Penn Station
04.2014 - 11.2023
  • Responsible for assuring positive guest experience through direct customer service, leading associates to achieve goals
  • Responsible for leading associates to quickly and efficiently deliver food orders to customers in a busy fast food environment
  • Also, responsible for monitoring restaurant safety and sanitation standards are being met
  • Operated and balanced cash register.

Team Lead

Extended Stay America
08.2018 - 09.2022
  • First point of contact for customers, responsible for greeting customers, checking customers in and out of the hotel, assigning rooms to guest, and handling any concerns the customer may have during their stay.
  • Conducted regular progress reviews with individual team members to identify areas for improvement and provide guidance on career development opportunities.
  • Increased customer satisfaction by ensuring timely completion of projects and adherence to high-quality standards.

Assistant Manager

Dollar General
04.2013 - 01.2014
  • Responsible for training new team members, scheduling, balancing of cash vault and overseeing day to day productivity goals were met.
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.

Shift Manager

Arby's
09.2009 - 06.2012
  • Responsible for assuring positive guest experience through direct customer service, leading associates to achieve goals
  • Responsible for leading associates to quickly and efficiently deliver food orders to customers in busy fast-food environment
  • Also, responsible for monitoring restaurant safety and sanitation standards are being met
  • Operated and balanced cash register.

Education

High School Diploma -

Oak Park River Forest HS
Oak Park, IL
08.2002

Skills

  • Microsoft Office
  • Problem solver
  • Customer service skills
  • Supervisory and Team Lead experience
  • Direct Cash handling skills
  • Leadership skills
  • Recruiting and hiring
  • Training and coaching
  • Strategic planning
  • Customer service

Certification

Diploma in Advanced French

Timeline

District Manager

Motel 6 Hotel
09.2024 - Current

General Manager

Extended Stay America
09.2020 - 09.2024

Team Lead

Extended Stay America
08.2018 - 09.2022

Shift Manager

Penn Station
04.2014 - 11.2023

Assistant Manager

Dollar General
04.2013 - 01.2014

Shift Manager

Arby's
09.2009 - 06.2012

High School Diploma -

Oak Park River Forest HS

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