Kimberly Lux

PROFESSIONAL EXPERIENCE

RISE SERVICES, INC. — UTAH

1997–2026

FAMILY SERVICES PROGRAM ADMINISTRATOR

March 2026–September 2026 | 2012–2016

Directed operations for Family Support, Professional Parent, and Host Programs serving individuals with developmental disabilities throughout Utah.

• Directed daily operations across Family Support, Professional Parent, and Host Programs, aligning services with quality, individual rights, health, safety, and person-centered standards.
• Led and developed Professional Parent Coordinators through coaching, performance guidance, accountability, and professional development.
• Ensured compliance with HCBS, Medicaid, DSPD, contractual, and state requirements through ongoing monitoring and corrective follow-up.
• Developed and delivered training on documentation, safety, person-centered supports, regulatory requirements, and program expectations.
• Coordinated with individuals, families, guardians, case managers, healthcare professionals, and other stakeholders to address needs and support positive outcomes.
• Processed monthly payroll and billing for employees and subcontractors.
• Resolved complex program, staffing, safety, and service concerns in collaboration with internal and external stakeholders.
• Creating Opportunities Award 2014

STATE QUALITY ASSURANCE DIRECTOR

2016–March 2026

Provided statewide leadership and oversight for quality assurance, training, licensing, compliance, policy development, and program improvement.

• Directed the state training department and maintained alignment with licensing, contractual, and regulatory requirements.
• Partnered with the Utah Office of Licensing to support licensing and regulatory compliance for 12 Residential Support Programs, 8 Day Programs, a Child Foster Placement Program, and a Clinical Program.
• Conducted monthly program reviews covering documentation, health and safety, individual and employee satisfaction, compliance, and overall service quality.
• Advanced a Person-Centered Philosophy across programs by reinforcing individual choice, independence, dignity, and quality of life.
• Coordinated organizational readiness for state contract audits and regulatory reviews.
• Directed the review, development, revision, and implementation of RISE Utah policies and procedures.
• Advised leadership and program teams on compliance concerns, corrective actions, and organizational improvements.
• Executed special projects and strategic assignments for the Utah Executive Director.
• Planned and coordinated the annual Utah Employee Awards Luncheon, recognizing employee contributions and supporting organizational culture.
• Dedication and Service Award 2024

UTAH COUNTY RESIDENTIAL & SUPPORTED LIVING DIRECTOR

2002–2012

Provided leadership and operational oversight for residential and supported-living services throughout Utah County.

• Supervised 7 Residential Home Coordinators and 2 Supported Living Coordinators, providing coaching, performance direction, accountability, and professional development.
• Guided teams in delivering individualized support aligned with each person’s choices, goals, needs, and desired quality of life.
• Restructured and piloted the Coordinator position to clarify responsibilities and strengthen focus on individuals receiving services.
• Cultivated a person-centered culture grounded in individual rights, choice, independence, community participation, and dignity.
• Managed payroll and monthly billing processes.
• Investigated and addressed operational, staffing, health and safety, and service-related concerns.
• Built collaborative relationships with families, guardians, employees, and other professionals to resolve concerns and support individuals.
• Director of the Year Award 2008

RESIDENTIAL COORDINATOR

1997–2002

Provided direct program leadership and support for individuals with developmental disabilities while developing foundational expertise in human services administration.

• Delivered direct support that promoted independence, community integration, dignity, and individual choice.
• Recruited, interviewed, hired, trained, supervised, and developed Direct Support Professionals according to the needs of individuals receiving services.
• Guided staff in implementing individualized supports, health and safety practices, documentation requirements, and individual rights.
• Administered program payroll and related administrative responsibilities.
• Built expertise in person-centered services, community integration, health and safety, documentation, and regulatory expectations.
• Earned successive promotions by expanding leadership responsibilities, program knowledge, and organizational impact.