Summary
Overview
Work History
Education
Skills
Timeline
Generic

Kimberly Lynch

Baton Rouge,LA

Summary

Focused representative with strong understanding of retail operations. Offering over five years of experience in high-volume settings. Highly service-minded and professional with customers and employees alike. Committed, hardworking, dedicated to resolving issues and answering customer questions. Creative problem-solver capable of helping customers with various needs and getting support from managers for complex issues.

Overview

22
22
years of professional experience

Work History

Linen Attendant Supervisor

Westport Linen Services
Baton Rouge, LA
08.2021 - Current


  • Maintained excellent attendance record, consistently arriving to work on time.
  • Completed paperwork, recognizing discrepancies and promptly addressing for resolution.
  • Exceeded goals through effective task prioritization and great work ethic.
  • Received and processed stock into inventory management system.
  • Prepared variety of different written communications, reports and documents to ensure smooth operations.
  • Maintained safety practices at all times to protect personnel and laundry loads.
  • Identified issues, analyzed information and provided solutions to problems.
  • Proved successful working within tight deadlines and fast-paced atmosphere.
  • Collaborated with team members to achieve target results.
  • Used Microsoft Word and other software tools to create documents and other communications.
  • Offered friendly and efficient service to customers, handled challenging situations with ease.
  • Resolved conflicts and negotiated mutually beneficial agreements between parties.

Cashier

Woman's Hospital
Baton Rouge, La.
03.2016 - 07.2019
  • Performs cashier duties using the POS system.
  • Perform general cleaning duties; removes trash and garbage to designated areas.
  • Provides service in all retail areas, including cashiering and line serving.
  • Cashiers according to established procedures, maintaining cash accuracy with receipts.
  • Makes deposits at end of each shift.
  • Sets up items for purchase on daily basis.
  • Keeps refrigerator stocked and product rotated Performs other duties as assigned

Flex Attendant

Value Place LLC
Baton Rouge , Louisiana
10.2014 - 03.2016
  • Cleaned and buffed tile floors using industrial cleaning equipment.
  • Dusted picture frames and wall hangings with cloth.
  • Changed bed linens and collected soiled linens for cleaning.
  • Moved chairs, desks and beds around rooms to clean behind and underneath them.
  • Returned emptied garbage receptacles to their proper locations.
  • Filled in with management duties on regular basis.

Cashier

Walmart
Prairieville, La
01.2013 - 07.2015
  • Directed calls to appropriate individuals and departments.
  • Routinely answered customer questions regarding merchandise and pricing.
  • Greeted customers entering the store to ascertain what each customer wanted or needed.
  • Politely assisted customers in person and via telephone.
  • Processed cash and credit payments rapidly and accurately.

Housekeeper

Resthaven Nursing Home
Bogalusa, LA
01.2010 - 01.2012
  • Cleaned walls, windows, shades and curtains.
  • Returned emptied garbage receptacles to their proper locations.
  • Disinfected and mopped bathrooms to keep them sanitary and clean.
  • Cleaned and buffed tile floors using industrial cleaning equipment.
  • Removed waste paper and other trash from the premises to designated area.

Team Lead, Management

Protocol
10.2007 - 12.2009
  • Addressed and resolved customer product complaints empathetically and professionally.
  • Gathered and verified all required customer information for tracking purposes.
  • Defused volatile customer situations calmly and courteously.
  • Communicated with vendors regarding back order availability, future inventory and special orders.
  • Trained new employees and promoted supportive, performance-oriented atmosphere by, instructing each in use of machinery, standard operating procedures and company policies.
  • Provided management with team members information through up-to-date daily logs and detailed production reports.
  • Held meetings with employees to evaluate performance and make plans for improvement.

Manger

American Cash Advance Inc.
10.2005 - 08.2007
  • Documented all customer inquiries and comments thoroughly and quickly.
  • Processed cash and credit payments rapidly and accurately.
  • Greeted customers in a timely fashion, while quickly determining their needs.
  • Set up new accounts, established customer credit, and set up payment methods.
  • Maintained friendly and professional customer interactions always.

Customer Service Supervisor

Sitel
Bogalusa, LA
04.2001 - 09.2005
  • Coached employees through day-to-day work and complex problems.
  • Exceeded team goals and collaborated with staff members to implement customer service initiatives.
  • Kept abreast of new company products and services to effectively answer questions and resolve complaints.
  • Led process improvement and problem-solving efforts to create standard procedures and escalation policy for customer support team.
  • Established and updated work schedules to account for changing staff levels and expected workloads.

Education

Associate of Science - Care And Development of Young Children

Baton Rouge Community College
Baton Rouge, LA
12.2022

Skills

  • Windows
  • POS
  • Pricing
  • Retail
  • Telephone
  • Credit card processing
  • Product and service sales
  • Product knowledge
  • Product upselling

Timeline

Linen Attendant Supervisor

Westport Linen Services
08.2021 - Current

Cashier

Woman's Hospital
03.2016 - 07.2019

Flex Attendant

Value Place LLC
10.2014 - 03.2016

Cashier

Walmart
01.2013 - 07.2015

Housekeeper

Resthaven Nursing Home
01.2010 - 01.2012

Team Lead, Management

Protocol
10.2007 - 12.2009

Manger

American Cash Advance Inc.
10.2005 - 08.2007

Customer Service Supervisor

Sitel
04.2001 - 09.2005

Associate of Science - Care And Development of Young Children

Baton Rouge Community College

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Kimberly Lynch