Lisa Steinke
Citrus Springs
Summary
Dynamic professional with over 20 years of retail experience, including a successful tenure at Majestic Liquors. Proven expertise in customer service and team management, adept at resolving complaints and enhancing client satisfaction. Skilled in financial report writing and proficient in Microsoft Office, ensuring efficient operations and accurate record-keeping.
Overview
40
40
years of professional experience
Work History
Scale House Attendant
Ad-Vance Talent Solutions
Ocala
01.2026 - Current
- Weighed incoming materials for accurate processing and record-keeping.
- Managed customer interactions at the scale house with professionalism.
- Maintained compliance with safety regulations during all operations.
- Operated computerized scales for precise measurement and data entry.
- Recorded transactions and generated reports for management review efficiently.
- Maintained cleanliness and organization of scale house by removing debris and placing trash in proper receptacles.
- Gave scale tickets to customers, signed waste manifests and documented incoming waste.
- Inspected incoming loads for prohibited materials.
- Responded to customer inquiries about waste categorization procedures.
- Processed payments for services rendered, ensuring compliance with established procedures for accuracy.
- Weighed trucks using a digital truck scale and recorded weight information into the computer system.
Cashier
Publix Grocery Store
Citrus Hills
12.2023 - 01.2026
- Processed customer transactions efficiently and accurately.
- Assisted customers with product inquiries and recommendations.
- Maintained cleanliness and organization of the checkout area.
- Handled cash, credit, and gift card transactions securely.
- Resolved customer complaints and issues promptly and professionally.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Accepted cash and credit card payments, issued receipts and provided change.
- Operated cash register or POS system to receive payment by cash, check and credit card.
- Collected payments and provided accurate change.
- Greeted customers and answered any questions they had about the store's products and services.
Customer Service Specialist
Mr Payroll
Odessa
01.2021 - 11.2023
- Cashed Check
- Processed Payments
- Western Union
- Notary
Office Manager/Bookkeeper
Mud Pump Maintenance
Odessa
02.2015 - 12.2020
- Account Receivables
- Account Payables
- Invoicing
- Employee payroll and benefits
- Inventory & Consignment
- Schedule appointments
- Plan the daily schedule for all techs
- Answer Multi line Phone
Administrative Assistant
RVP
Odessa
12.2010 - 01.2015
- Prepared Daily Reports such as Activity and Production
- Prepared Monthly Reports
- Answered Phone
- Sort and Sent Mail and Fed Ex
- Helped with Auction Awesome and Star Program
- Worked with the Vista, & Catalyst and Oracle computer programs
- Prepared Grass Roots attendance meetings
Lead Parts Coordinator
Family Dollar Distribution Warehouse
01.1999 - 12.2010
- Managed Inventory
- Assured that all work orders was completed
- Purchase & Receive all Parts and Supplies.
- Generated Work orders.
- Maintain accurate Consignment
Store Manager
Majestic Liquors
Azle
04.1996 - 05.1999
- Managed 12 Employees
- Hired & Trained all Employees
- Prepared and covered the scheduling
- Made Bank Deposits
- Placed all orders
- Worked with all vendors
- Provided excellent customer service
Front End Manager
Zayre Department Store
Hialeah
03.1986 - 02.1996
- Managed a team of 26 Cashiers
- Hired & Trained my team
- Prepared and covered the scheduling
- Provided excellent customer service
Education
High School Diploma -
Hialeah High
Hialeah, FL08.1982
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Skills
- Front desk
- Non-technical user support
- Material handling
- Confidential information handling
- Order placement
- Customer complaint resolution
- Professionalism
- Microsoft Word
- Administrative experience
- Office management
- Grocery store
- Payment reconciliation
- Convenience store experience
- Financial Report Writing
- Data Entry
- Client email correspondence
- Customer service
- Accounts Receivable
- Client rapport building
- Client interaction via phone calls
- Leadership
- Warehouse Distribution Experience
- Oracle
- Account Reconciliation
- General Ledger Accounting
- Microsoft Office
- Active listening
- Customer support ticket management
- Special order processing
- Multitasking
- Inventory management
- Providing product information
- Payment card processing
- Computer operation
- Proficient in MP2, I-Buy, Vista, Catalyst and Quickbooks computer programs
- Making change
- Appointment scheduling
- QuickBooks
- Greeting customers
- Windows
- Detecting counterfeit currency
- Team Management
- Basic math
- Payroll
- Cash register
- Cash register operations
- Accounts Payable
- Managing patient records
- Bookkeeping
- Time management
- Organizational skills
- Warehouse Experience
- Profit & Loss
- Customer inquiry handling
- Escalation handling
- HIPAA compliance management
- Clerical experience
- Purchasing
- Attention to detail
- Microsoft Outlook
- Accounting
- Balancing cash drawers
- Filing
- Square (POS)
- Phone communication
- Cash handling machinery
- Depositing cash
- Retail sales - Retail sales experience (More than 20 years)
- Management
Languages
English
Personal Information
Authorized To Work: US
Timeline
Scale House Attendant
Ad-Vance Talent Solutions
01.2026 - Current
Cashier
Publix Grocery Store
12.2023 - 01.2026
Customer Service Specialist
Mr Payroll
01.2021 - 11.2023
Office Manager/Bookkeeper
Mud Pump Maintenance
02.2015 - 12.2020
Administrative Assistant
RVP
12.2010 - 01.2015
Lead Parts Coordinator
Family Dollar Distribution Warehouse
01.1999 - 12.2010
Store Manager
Majestic Liquors
04.1996 - 05.1999
Front End Manager
Zayre Department Store
03.1986 - 02.1996
High School Diploma -
Hialeah High