Kimberly Lyons
Miamisburg
Summary
Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Overview
17
17
years of professional experience
Work History
Fraud Investigator
Synchrony
West Chester, OH
05.2023 - Current
- Conducted thorough investigations into fraudulent activities and completed cases by regulatory and management deadlines.
- Reviewed and evaluated case documentation to ensure compliance with regulatory standards and internal policies.
Customer Service Representative
Synchrony
West Chester, OH
08.2021 - 05.2023
- Resolved customer inquiries through various channels, ensuring timely and accurate responses.
- Managed account updates and modifications, maintaining data integrity in systems.
- Assisted team members in troubleshooting complex issues, enhancing overall service quality.
Driver/Customer Service Rep
Larosas Pizzeria
01.2019 - 08.2021
- Delivering orders
- Cultivating relationships with customers
- Multitasking while in the store
Assistant Manager
Papa John's
01.2009 - 01.2019
- Cultivating relationships with customers
- Inventory and money management
- Multi-tasking in a high volume atmosphere
- Up selling products
- Maintaining and improving sales for the company
Education
Psychology
Sinclair Community College
GED - undefined
Springboro Highschool
01-2010
Skills
- Good communication skills
- Reliable and professional
- Organized
- Good time management skills
- Dedicated
- Motivated
AREAS OF EXPERTISE
- Over 10 years of customer service
- Employee Management
- Inventory and Money Management
- Improving Sales
- Maintaining Customer Loyalty
Timeline
Fraud Investigator
Synchrony
05.2023 - Current
Customer Service Representative
Synchrony
08.2021 - 05.2023
Driver/Customer Service Rep
Larosas Pizzeria
01.2019 - 08.2021
Assistant Manager
Papa John's
01.2009 - 01.2019
Psychology
Sinclair Community College
GED - undefined
Springboro Highschool