Eva Degilormo
Henderson,Nevada
Summary
Focused Fraud Investigator with highly developed skills that truly shine when interviewing witnesses or developing strong investigative teams. A valuable and committed professional with dynamic communication and analysis skills. Ready to take on a new role with a strong work ethic and pleasant demeanor will be appreciated.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Fraud Investigator
Silver State Schools Credit Union
Las Vegas, NV
07.2021 - Current
- In my current role as a fraud investigator, I perform multiple tasks such as inputting and investigating various types of fraud including, debit/credit card , check, online, person to person, wire, new account, and loan fraud.
- I am able to research, review, and provide a non-bias decision to fraud causes.
- I coordinate investigations, as well as work with law enforcement, and other financial institutions.
- I analyze, review sensitive material and investigate accordingly.
- I use multiple sources to recover detailed information on each fraud case.
- Connected patterns for underlying account associations to discover undetected fraud.
- Handle security including camera's, fob's, and alarms.
- Assist with EDD reviews.
- Monitoring of real-time queues and analyzing high-risk transactions from multiple outlets.
- Served as primary contact for fraud claim inquiries.
- Tracked chargeback activity to identify best practices for determining fraud.
- Communicated with customers and company personnel, utilizing active listening and interpersonal skills.
- Updated each claims suspension annually to promote continuity.
- Prepared, documented and assembled evidence for potential prosecution and civil litigation.
- Participated in group discussions with team members to develop new ways to combat fraud.
Senior Member Service Representative
Silver State Schools Credit Union
Las Vegas, NV
10.2016 - 07.2021
- Managed customer conflicts and challenging situations by staying calm and accessing internal knowledge bases to develop strategic solutions.
- Helped members resolve account problems and navigate internal systems to handle routine needs.
- Review accounts and inform products and services that are beneficial to our members.
- Enhanced member relationships by providing excellent service during each interaction.
- Achieved goals for member experience, transaction accuracy and product cross-sell, resulting in consistent growth.
- Assisted with colleagues and provided guidance and assistance during escalated situations.
Collections Officer
One Nevada Credit Union
Las Vegas, NV
11.2015 - 10.2016
- Assist members with delinquencies on accounts and loans.
- Handled inbound phone calls and answered customer inquiries.
- Evaluated customer accounts to determine adherence to repayment schedules.
- Negotiated payment plans and arrangements.
- Processed payments over phone and set up recurring drafts.
- Reached out to customer to pursue payments, remind of obligations and discuss default procedures.
Assistant Branch Manager
Silver State Schools Credit Union
Las Vegas, NV
08.2005 - 01.2015
- Monitored daily operations and supported Branch Manager in necessary duties.
- Provided personal banking services for members, including loan applications, banking transactions, and financial guidance.
- Analyze, prepare, review, and fund loan applications.
- Read and interpret credit reports.
- Built client rapport through frequent individualized recommendations for financial products and services.
- Trained and mentored highly effective teams to meet corporate service standards.
- Supervised six branch team members and provided management with suggestions regarding performance assessments.
- Developed strategy to achieve target sales goals.
Education
Bachelor of Science - Psychology
Southern New Hampshire University
Hooksett, NHSkills
- Account Information Review
- Reporting and Alerts
- Fraud Patterns
- Trained in Microsoft products (Excel, teams, etc)
- Risk Level Determination
- Credit Card Fraud
- Criminal Investigations
- Interviewing Capabilities
- Verbal and Written Communication
- Critical Thinking
- Organizational Skills
- Good Work Ethic
- Problem Resolution
- Supervision & Leadership
- Microsoft Office
- Customer Service
- Friendly, Positive Attitude
- Reliable & Trustworthy
Certification
- I received my Certified Financial Crimes Investigator certification in December 2022, that was provided by the IAFCI.
Timeline
Fraud Investigator
Silver State Schools Credit Union
07.2021 - Current
Senior Member Service Representative
Silver State Schools Credit Union
10.2016 - 07.2021
Collections Officer
One Nevada Credit Union
11.2015 - 10.2016
Assistant Branch Manager
Silver State Schools Credit Union
08.2005 - 01.2015
Bachelor of Science - Psychology
Southern New Hampshire University
- I received my Certified Financial Crimes Investigator certification in December 2022, that was provided by the IAFCI.
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