Sophia Corwin
Henderson,NV
Summary
Experienced and hardworking professional ready to take on challenging assignments. Consistently delivers high-quality work and exceeds expectations. Analytical Fraud Investigator known for high productivity and efficient task completion. Specialize in financial analysis, digital forensic techniques, and regulatory compliance to identify and investigate fraudulent activities effectively. Excel in critical thinking, problem-solving, and communication, leveraging these soft skills to unravel complex fraud schemes and collaborate with teams for thorough investigations.
Overview
17
17
years of professional experience
Work History
Fraud Investigator
Zions Bancorporation
Henderson, NV
07.2016 - 07.2024
- Reviewed customer accounts for evidence of fraudulent activity.
- Managed a portfolio of fraud cases, ensuring timely investigation and resolution in accordance with company policies.
- Performed deep-dive investigations into complex fraud cases, ensuring thorough examination and resolution.
- Investigated and documented suspicious financial activity through the completion of accurate and timely reports (SARs).
- Conducted detailed analysis of transactional data to identify and investigate suspicious activities and potential fraud patterns.
- Maintained up-to-date knowledge of fraud trends, techniques, and regulatory requirements affecting the industry.
- Analyzed and reviewed confidential and highly sensitive investigative material concerning various parties.
- Made recommendations for closing accounts and performed associated follow-up.
Financial Services Supervisor II
Nevada State Bank
Las Vegas, NV
09.2007 - 07.2016
- Managed daily operations of teller line, ensuring efficient transaction processing and high levels of customer satisfaction.
- Ensured compliance with all bank policies, procedures, and regulatory requirements through consistent teller training and audits.
- Facilitated regular team meetings to communicate updates on bank policies and discuss strategies for operational improvement.
- Developed and maintained strong relationships with customers, promoting bank loyalty and retention.
- Oversaw cash handling activities, including ordering cash from the vault and preparing shipments for the Federal Reserve.
- Maintained up-to-date knowledge of banking products and services to assist in cross-selling initiatives.
Education
Bachelor of Arts - Communication Studies
University of Nevada - Las Vegas
Las Vegas, NV05-2005
Associate of Arts - Communication Studies
College of Southern Nevada
Las Vegas, NV05-2003
Skills
- Verbal and written communication
- Case Management
- Account information review
- Transaction review
- Case assignment oversight
- Credit card fraud
- Effective Communication
- Proficient in Microsoft Excel, Microsoft Word, Microsoft OneNote, Microsoft Teams
- Regulatory knowledge
- Banking operations
- Trained in Norkom, ECM and NetReveal
- Branch operations
- Service Quality Assurance
- Goal Setting and Achievement
- Staff Management
- Customer Engagement
- Staff Training and Development
Affiliations
- Member of IAFCI
Timeline
Fraud Investigator
Zions Bancorporation
07.2016 - 07.2024
Financial Services Supervisor II
Nevada State Bank
09.2007 - 07.2016
Bachelor of Arts - Communication Studies
University of Nevada - Las Vegas
Associate of Arts - Communication Studies
College of Southern Nevada
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