Kimberly Ma
San Francisco,CA
Summary
Confident individual who is open to trying new things and gives 100% effort in everything I do. Driven and goal-oriented individual who is friendly and can easily connect with others. A strong, optimistic attitude always enabled customers to smile and have a more than satisfactory experience in the restaurant. Outside of the work setting, during group projects or on campus events/organizations, displays problem-solving and leadership skills. Passionate about different public health topics and focused on helping those in need.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Restaurant Server
POGU at Jagalchi
Daly City, California
03.2025 - 09.2025
- Took orders and delivered entrees, appetizers, and beverages to customers promptly.
- Maintained knowledge of current menu items and ingredients, as well as the preparation process
- Provided excellent and attentive services in a fast-paced restaurant environment.
- Maintained positive relationships with co-workers and customers through friendly communication.
Server/FOH/Barista
Gram Cafe and Pancakes
06.2023 - 11.2023
- Greeted customers and took orders (through POS) for drinks and food items.
- Worked as a barista and prepared in the making of coffee, latte, and smoothies.
- Brought food and beverages to the table promptly and ensured the food served was correct.
- Assisted in table bussing, dish handling and leftover food storage upon customer departure.
- Stocked napkins and utensils during shifts. Maintained cleanliness by properly mopping floors and cleaning barista machinery on the night shift.
Sales Associate
Lolli And Pops
San Francisco, CA
08.2022 - 02.2023
- Helped customers find specific products, answered questions and offered product advice, as well as working at the POS.
- Trained new team members in cash register operation, reward sign ups and customer services.
- Organized racks and shelves to maintain store visual appeal and merchandise.
- Sold various candy products by explaining unique features and educating customers on ingredients or consumption. eg. macaroons and chocolate truffles.
Fast Food Server/Cashier
Umai Savory Hot Dogs
San Francisco, CA
06.2022 - 08.2022
- Took orders, prepared foods and processed payments in full-service establishment. Prepared drinks and helped cook in the kitchen.
- Greeted guests with friendliness and professionalism.
- Effectively multitasked within fast-paced environment.
Education
Bachelor of Science - Public Health
San Francisco State University
San Francisco, CA06.2025
Exchange Student Earning Credits For Bachelors Degree - Spring semester 2024 March-June
Chung-Ang University
Seoul, South Korea High School Diploma -
Lowell High School
San Francisco, CA06.2021
Skills
- Problem-Solving
- Teamwork and Collaboration
- Outgoing
- Leadership
- Time Management
- Positive and Professional
- Adaptability and flexibility
Certification
- Food Handler Certified- Servsafe
- Red Cross- CPR/First Aid/AED/Bloodborne Pathogens certified
- Sexual Harassment and Abusive Conduct Prevention Training Completion Certificate
Timeline
Restaurant Server
POGU at Jagalchi
03.2025 - 09.2025
Server/FOH/Barista
Gram Cafe and Pancakes
06.2023 - 11.2023
Sales Associate
Lolli And Pops
08.2022 - 02.2023
Fast Food Server/Cashier
Umai Savory Hot Dogs
06.2022 - 08.2022
Bachelor of Science - Public Health
San Francisco State University
Exchange Student Earning Credits For Bachelors Degree - Spring semester 2024 March-June
Chung-Ang University
High School Diploma -
Lowell High School
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