Kimberly Macabio
Spokane,WA
Summary
Skilled EVS Manager with vast experience in housekeeping services and hospitality management. Strengths include implementing and managing comprehensive environmental programs, staff leadership, and regulatory compliance. Have successfully improved cleanliness standards, increased operational efficiency and reduced waste in previous roles. Notable skills involve strategic planning, team motivation, and problem-solving abilities.
Overview
17
17
years of professional experience
Work History
EVS Manager
Spokane Tribe Resort and Casino
Spokane, Washington
03.2024 - Current
- Managed daily cleaning operations and maintenance of facilities.
- Supervised and trained team members on best practices and safety procedures.
- Developed and implemented efficient cleaning schedules for staff assignments.
- Coordinated inventory management of cleaning supplies and equipment.
- Conducted regular inspections to maintain cleanliness and operational standards.
- Collaborated with other departments to address facility maintenance issues.
- Regularly inspected facilities to identify areas that require special attention or repair.
- Analyzed data collected from surveys conducted by customers or other stakeholders about cleanliness levels of the facility.
Office Manager
Ability Employment
Spokane, WA
04.2023 - 11.2023
- Reviewed employee expense reports with department heads, consistently meeting the monthly deadline
- Provided secretarial support to the VP of Company and keep the office running efficiently on a daily basis
- Perform HR duties including payroll, insurance and employee benefits
- Accounts payable/receivable
- Provide administrative support to office staff, ensuring the team has the tools they need to excel
- Oversee all office activities, including office supplies, mail and facility maintenance
- Build strong relationships with third party vendors
- Prepared and delivered reports to local- and state-level authorities.
Postal Clerk
United States Post Office
Spokane, WA
11.2019 - 12.2022
- Perform a variety of clerical duties in mail processing and retail/customer services to support day to day operations
- Duties are physically demanding requiring moderate to heavy lifting, carrying, prolonged standing, walking and reaching
- PSEs may be required to handle heavy sacks of mail/parcels, sort & distribute incoming/outgoing mail, and work at a service window selling postal products & services to customers.
Executive Housekeeper
Wyndham Kona Coast Resort
Kailua Kona, HI
07.2015 - 09.2019
- Provide direction and leadership to a staff of 53 charged with all housekeeping operations within the resort
- Serve as the safety Committee Chairman to establish full safety compliance and manage security regulations for possible emergencies
- Monitor staff performance and processes, offering training in identified areas of improvement
- Maintain responsibility for resort supply inventory, including guest needs, cleaning supplies, linen for beds, and staff uniforms
- Create team schedules to ensure all departments are staffed as needed to meet guests' standards.
Executive Housekeeper
Marriott Courtyard, King Kamehameha Beach Hotel
Kailua Kona, HI
09.2012 - 07.2015
- Effectively managed a 450 room hotel, directing all cleaning and appearance activities with a unionized staff of 63
- Conducted training seminars with staff to ensure understanding and execution of all hotel standards
- Executed inspections of guest rooms and other public areas to establish total cleanliness
- Monitored all staff operations to ensure the proper execution of cleaning procedures, offered support and recommendations to needed staff
- Supervised linen inventory and cleaning supplies; placed purchase orders when supplies fell below par levels.
Housekeeping Manager
Orchid Fairmont
Kohala Coast, HI
09.2009 - 09.2012
- Oversaw a 550 room hotel, ensuring staff effectively executed cleanliness procures for all rooms, public areas, and meeting spaces
- Trained and mentored a diverse staff of 100, establishing that all met set company standards
- Reviewed and adhered to set budgets, highlighting and correcting any errors
- Served as the main point of contact for any guest complaints or outstanding issues.
Food & Beverage Manager
Orchid Fairmont
Kohala Coast, HI
09.2008 - 09.2009
- Directed daily breakfast operations for the in house restaurant
- Led and monitored restaurant staff to execute a positive performance with guests
- Completed all staff scheduling and weekly payroll
- Provided support to additional food and beverage outlets as needed.
Education
Courses in a Degree Toward an LPN -
Hawaii Community College
Hilo, HISkills
- Staff Management
- Project Management
- Performance Improvement
- Cleaning operations
- Inventory management
- Staff training
- Customer service
- Safety compliance
- Budget management
- Vendor relations
- Scheduling coordination
- Problem solving
- Time management
- Effective communication
- Team building
- Environmental compliance
- Operational efficiency
Key Qualifications
- Maintains a diverse management style allowing for the ability to lead and mentor various team members while always maintaining company goals and objectives.
- Ability to maintain effective operating and control processes designed to provide maximum operating efficiency while ensuring adherence to established guest satisfaction.
- Proven track record of improving team performance across diverse operational areas including housekeeping and food and beverage teams.
- Career mentor to Assistant Housekeeping manager to help determine their career plans and growth. Advocate and guide mentees to choose the right path for career growth.
- Recognized for achieving outstanding results that continually exceed guest expectations and ultimately increase revenues and maximize profits.
- Demonstrates exceptional background in customer and quality assurance, paired with strong communication and interpersonal skills that allows for the keen ability to build rapports easily with customers and coworkers while continually maintaining complete satisfaction, service, and quality.
- Very well versed and exceptional knowledge in the hiring process, that includes using Taleo and Hirevue to find more applicants for current or future job openings.
Timeline
EVS Manager
Spokane Tribe Resort and Casino
03.2024 - Current
Office Manager
Ability Employment
04.2023 - 11.2023
Postal Clerk
United States Post Office
11.2019 - 12.2022
Executive Housekeeper
Wyndham Kona Coast Resort
07.2015 - 09.2019
Executive Housekeeper
Marriott Courtyard, King Kamehameha Beach Hotel
09.2012 - 07.2015
Housekeeping Manager
Orchid Fairmont
09.2009 - 09.2012
Food & Beverage Manager
Orchid Fairmont
09.2008 - 09.2009
Courses in a Degree Toward an LPN -
Hawaii Community College