Kimberly Mackey
League City,TX
Summary
Exceptional Seasoned Professional Social Work Program Manager with extensive experience at Onslow County Department of Social Services. Proven track record in strategic planning and team leadership, enhancing program outcomes through data-driven decision-making. Skilled in training and development, fostering community partnerships, and implementing policies that ensure compliance and improve service delivery.
Overview
35
35
years of professional experience
Work History
Social Work Program Manager
Onslow County Department Of Social Services
09.2005 - 08.2023
- Responsible for the direct management, oversight and supervision of the Permanency Planning, Adoption, Foster Care Licensing, Child Protective Services In-Home Services and daily program operations, complying with federal, state and agency policies, guideline and regulations.
- Facilitated workshops and conducted one-on-one training to educate team members.
- Utilized data-driven decision-making approaches to inform strategy development and optimize outcomes.
- Conducted comprehensive program evaluations, identifying areas for improvement and recommending actionable solutions.
- Established strong relationships with key stakeholders, ensuring support for program initiatives.
- Developed strategic plans, setting clear objectives and achievable milestones for the team.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
- Coached team members on professional development opportunities, contributing to improved overall performance.
Social Work Supervisor
Onslow County Department Of Social Services
09.1997 - 09.2005
- Responsible for the supervision of five in-home services social workers who provided intensive casework services to children and families.
- Monitored the delivery process to ensure compliance with statutory requirement, state and local policies and acceptable social work practices.
- Provided leadership, guidance and support to staff members.
- Enhanced staff performance through regular supervision, training, and professional development opportunities.
- Served on the management team and participated in formulation of agency policies.
- Mentored new social workers entering the field to promote professional growth and solidify foundational skills necessary for success.
- Implemented data-driven decision-making to identify areas for improvement and drive programmatic changes.
- Administered appropriate disciplinary action.
- Developed strong community partnerships to enhance available resources and support for clients.
Social Work Supervisor
Onslow County Department Of Social Services
02.1997 - 09.1997
- Managed the Adoption and Foster Care Licensing Unit
- Enhanced staff performance through regular supervision, training, and professional development opportunities.
- Provided leadership, guidance and support to staff members.
- Assured children received timely permanency.
- Facilitated MAPP-GPS trainings for prospective foster and adoptive parents.
- Developed strong community partnerships to enhance available resources and support for clients.
- Spearheaded fundraising efforts to support social and community service initiatives.
- Implemented strategies to increase public awareness of social and community service programs.
Social Worker
Onslow County Department Of Social Services
11.1993 - 02.1997
- Provided intensive casework services to children for whom the agency had legal custody or placement responsibility.
- Provided follow-up services to families of abused and neglected children to assure the children received sufficient level of care and safety.
- Interviewed clients, families, or groups to assess situations, limitations and issues and implement services to address needs.
- Conducted home visits to assess living environment and facilitate access to necessary resources.
- Maintained accurate case documentation, ensuring compliance with regulatory standards and facilitating informed decision-making by team members.
- Collaborated with multidisciplinary teams to ensure appropriate care coordination and resource allocation for clients.
- Educated families on available community resources, connecting them with essential services such as housing assistance, financial aid, or healthcare providers.
- Testified in Juvenile and Criminal Court of Law concerning the needs of the children and families assigned to caseload.
- Supported clients and families with empathy and compassion during difficult times.
Social Services Specialist
Lowndes County Department of Family and Children Services
04.1989 - 08.1993
- Provided follow-up services to families of abused and neglected children to assure the safety and wellbeing and permanency of the children.
- Managed a diverse caseload of clients, prioritizing needs based on urgency and complexity of each situation.
- Coordinated care between multiple service providers to ensure clients received seamless, comprehensive assistance in addressing their needs.
- Cultivated positive, trusting relationships with clients and community providers to promote effective coordination of resources.
- Ensured compliance with all state regulations and agency policies by maintaining detailed documentation of services provided.
- Developed strong partnerships with local schools, healthcare providers, law enforcement agencies, and other organizations to enhance overall service provision.
- Conducted home visits as part of comprehensive case management services, assessing family dynamics and living environments for potential concerns.
- Provided crisis intervention, guidance, and supportive counseling to clients.
- Evoked court action and testified in court hearings.
Senior Caseworker
Cook County Department of Family and Children Services
10.1988 - 04.1989
- Provided placement services to children with serious emotional, behavioral problems and children classified as having special foster care needs.
- Provided crisis intervention and case management services child, family, and legal guardians.
- Assessed and evaluated clients' needs, determined eligibility for services, and developed individualized plans.
- Maintained accurate records of each case, ensuring proper documentation and compliance with regulatory requirements.
- Conducted home visits to assess living environment and provided appropriate referrals.
- Testified in Court concerning the needs of the children and families on the assigned caseload.
Student Intern
Lowndes County Department of Social Services
06.1988 - 08.1988
- Provided general casework services to clients and referred them to available community resources to meet individual and/or family needs.
- Built professional relationships with colleagues, supervisors, and mentors at the organization that contributed to personal growth and future career opportunities.
- Developed time-management skills through balancing multiple assignments while consistently meeting deadlines during the internship period.
- Enhanced internship experience by actively participating in team meetings and contributing valuable ideas.
Education
Bachelor of Arts - Sociology
Valdosta State University
Valdosta, GA08-1988
Skills
- Problem-solving
- Detail-oriented
- Strategic planning
- Decision-making
- Training and development
- Critical thinking
- Interpersonal skills
- Team management
- Policy Implementation
- Public speaking
- Team development
- Community outreach
- Team leadership
- Program leadership
- Flexible and adaptable
- Relationship building
- Cultural sensitivity
Accomplishments
First African American Program Manager for Onslow County Department of Social Services
Retirement after 30 years from Onslow County Department of Social Services
Recipient of "The Order of the Longleaf Pine Award" from Governor Roy Cooper on October 16, 2023
Intriguing African American Award for Eastern Carolina in 2019
Affiliations
Alpha Kappa Alpha Sorority, Incorporated®️
Timeline
Social Work Program Manager
Onslow County Department Of Social Services
09.2005 - 08.2023
Social Work Supervisor
Onslow County Department Of Social Services
09.1997 - 09.2005
Social Work Supervisor
Onslow County Department Of Social Services
02.1997 - 09.1997
Social Worker
Onslow County Department Of Social Services
11.1993 - 02.1997
Social Services Specialist
Lowndes County Department of Family and Children Services
04.1989 - 08.1993
Senior Caseworker
Cook County Department of Family and Children Services
10.1988 - 04.1989
Student Intern
Lowndes County Department of Social Services
06.1988 - 08.1988
Bachelor of Arts - Sociology
Valdosta State University
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