Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
27
27
years of professional experience
1
1
Certificate
Work History
RN Team Lead
AMI Expeditionary Health Care
07.2023 - 05.2025
Served as a role model for the team by demonstrating commitment to excellence, professionalism, and adherence to company values at all times.
Influenced positive change within the organization through strategic thinking, innovation, problem-solving abilities, and consistent leadership style.
Managed schedules, accepted time off requests and found coverage.
Led cross-functional teams for successful project execution while maintaining strong collaboration among team members.
Established clear performance metrics for the team which helped in tracking progress towards set targets effectively.
RN Educator
AMI Expeditionary Health Care
02.2022 - 05.2025
Established positive relationships with customers and other staff members.
Developed strong relationships with clients through consistent communication and attentive customer service, resulting in increased overall satisfaction.
Participated in team-building activities to foster teamwork and collaboration.
Supported the professional development of team members by regularly sharing best practices, encouraging ongoing learning, and promoting a culture of continuous improvement.
RN Case Manager
Gateway Health Plan
07.2015 - 02.2022
Provided emotional support to patients coping with chronic illness or end-of-life decisions, fostering resilience during difficult times.
Managed complex cases involving multiple comorbidities, requiring close monitoring and coordination of various healthcare services.
Collaborated closely with physicians to develop individualized treatment plans, supporting optimal patient outcomes.
Educated patients and families on available community resources, facilitating access to necessary support services.
Enhanced patient care by developing comprehensive care plans and coordinating with interdisciplinary healthcare teams.
Served as a key liaison between patients, families, and healthcare providers, fostering open communication and trust among all parties involved in the care process.
Advocated for patients'' rights and preferences, working diligently to align care with individual values and goals.
Developed strong relationships with patients and their families, providing support and education on health management.
Reduced hospital readmission rates with proactive follow-up care and patient education on self-management techniques.
Enhanced patient satisfaction with empathetic communication and timely updates on care progress.
Quickly responded to situations impacting safety and security to unit, actualizing crisis prevention interventions to control and de-escalate situations.
RN Case Manager Emergency Room
Children's Hospital of Pittsburgh UPMC
01.2014 - 07.2015
Reduced hospital readmission rates through effective case management and patient education on self-care techniques.
Coordinated care conferences with interdisciplinary team members, ensuring all perspectives were considered in the development of comprehensive treatment plans.
Promoted adherence to treatment plans by conducting regular follow-up visits and providing ongoing support to patients.
Managed support services and fostered communication among social workers, therapists, hospital staff, and patients.
Educated patients and caregivers on healthcare protocols and processes.
Monitored patient progress closely, adjusting care plans as necessary to meet evolving health
RN Case Manager OBS Unit/Chronic Medical Illness
Children's Hospital of Pittsburgh UPMC
01.2008 - 01.2014
Pediatric Registered Nurse, Charge Nurse
Children's Hospital of Pittsburgh UPMC
08.1998 - 01.2008
Education
Diploma - Registered Nurse
UPMC Shadyside School of Nursing
Pittsburgh, PA
08-1998
Nursing
Community College of Allegheny County
Pittsburgh, PA
08-1994
Skills
Patient discharge coordination
Health education
Community wellness initiatives
Patient care management
Team leadership
Nursing team leadership
Infection control protocols
Registered nurse license
Comprehensive case management
Chronic illness management
Comprehensive diabetes support
Basic life support
Certification
Certified Case Manager February 2021-November 2025
Operations Support Specialist/ Caregiver at AMI Healthcare Expeditionary LLCOperations Support Specialist/ Caregiver at AMI Healthcare Expeditionary LLC