Summary
Overview
Work History
Education
Skills
Activities
Accomplishments
Timeline
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Kimberly Mann

Clarksville,TN

Summary

With over three decades of experience in client service across various industries. Consistently demonstrate a strong commitment to optimizing processes and enhancing client interactions. Hands-on approach and tech-savvy mindset have enables drive innovation and elevate team efficiency as a Member at Digital Workplace Champions and Influencers.

Overview

12
12
years of professional experience

Work History

Insurance Services Rep II

Nationwide Insurance
01.2022 - Current
  • Managed a high volume of customer inquiries and FNOLs, demonstrating excellent problem-solving skills to resolve concerns quickly.
  • Delivered outstanding customer support by providing prompt, courteous assistance during all interactions with clients.
  • Developed and maintained positive customer relations and coordinated with team members to properly handle requests and questions.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.

Customer Service/ Sales Rep

HSN Inc.
01.2013 - 01.2016
  • Built rapport with customers through empathetic listening and understanding their unique needs or preferences.
  • Reduced wait times through efficient call handling, enhancing overall customer satisfaction rates.
  • Developed team members' skills through targeted coaching sessions, resulting in improved individual performance.

Education

Associate of Applied Science - Accounting

Miller-Motte
Clarksville, TN
01.2008

Associate of Applied Science - Early Childhood Development and Education

Athens Technical College
Athens, GA
02.2000

Skills

  • Strong Work Ethic
    Reliability, dependability, accountability
    Time management, organization
    Production Efficiency 952%
    Adherence 9302%
  • Phenomenal Customer Experience
    Soft skills: active listening and empathy
    Conflict, problem resolution
    Communication: verbal and written
  • Technical
    Virtual Call Center Expertise
    Provide support for Claims Services
    Proficient in Gateway, ClaimCenter, and Office365
    Serve as expert on new technologies and software for Co-workers

Activities

DWI CANDI

Digital Workplace

Champions and Influencers

2023-Present

  • Early change management adopter
  • Providing technical improvement feedback
  • Mentored and assisted team with new technology
  • Contribute opinions and suggestions for Projects for other Business Units
  • Digital Dexterity project phases October 2023-Present.

2024 ARG's

  • Diversabilities
  • Young Professionals Network

Accomplishments

Mission Moments That Matter

Monetary Bravos

Customer Appreciation

Timeline

Insurance Services Rep II

Nationwide Insurance
01.2022 - Current

Customer Service/ Sales Rep

HSN Inc.
01.2013 - 01.2016

Associate of Applied Science - Accounting

Miller-Motte

Associate of Applied Science - Early Childhood Development and Education

Athens Technical College

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Kimberly Mann