Kimberly Marin
Los Angeles,CA
Summary
Dedicated server with over six years of experience in high-volume restaurant settings, recognized for delivering exceptional customer service and efficiently resolving issues. Bilingual in English and Spanish, with strong communication skills and a keen attention to detail. Proficient in POS systems and various software tools, including Microsoft Office and Adobe Creative Suite, contributing to team success and operational efficiency. Aiming to leverage expertise in a dynamic environment to enhance customer experiences further.
Overview
8
8
years of professional experience
Work History
Server
Lupitas Mexican Grill
Redondo Beach, USA
01.2018 - Current
- Helped increase customer return rates by providing excellent customer service at all times
- Settled customer disputes in a professional and pleasant manner
- Ensured a positive and hassle-free customer experience
- Generated daily sales reports
- Handled food in compliance with sanitation and safety standards
- Memorized over 30 menu items and rotating specials to provide customized recommendations
- Swiftly and successfully resolved conflicts, resulting in high customer satisfaction
- Warmly greeted new and returning customers, building relationships that fostered loyalty
- Circulated within assigned areas to assess and address customer needs, effectively prioritizing tasks during peak hours.
- Ensured that each guest was served courteously, quickly, and efficiently.
- Handled money transactions accurately while following company procedures for handling cash payments.
Babysitter
Campos
Los Angeles, USA
03.2017 - 04.2025
- Ensured quality care for children across various age groups, from infancy to pre-adolescence.
- Prepared nutritious meals, supported homework completion, and upheld daily schedules.
- Maintained a secure, stimulating, and supportive setting.
- Facilitated ongoing communication with parents to address academic and behavioral issues.
- Handled bedtime routines and light housekeeping
- Developing creative ways to encourage learning through everyday experiences.
- Maintaining a positive attitude while being patient and understanding with the children.
Education
Bachelor of Arts - Design
California State University, Dominguez Hills
Carson, CA05.2022
High School Diploma -
Manuel Dominguez High School
Compton, CA06.2018
Skills
- Bilingual: English and Spanish
- POS systems
- Teamwork and collaboration
- Time management
- Multitasking
- Customer service
- Ability to work under pressure
- Adaptability
- Adobe Photoshop and Illustrator
- Microsoft Office (Word, Excel, PowerPoint)
- Google Suite (Docs, Sheets, Slides)
- Menu memorization
- Team collaboration
Languages
- Spanish, Fluent
- English, Fluent
Languages
Spanish
Native/ Bilingual
English
Native/ Bilingual
Timeline
Server
Lupitas Mexican Grill
01.2018 - Current
Babysitter
Campos
03.2017 - 04.2025
Bachelor of Arts - Design
California State University, Dominguez Hills
High School Diploma -
Manuel Dominguez High School
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