Kimberly Marra
Woodland Hills,Ca
Summary
Capable bartender/server passionate about serving in a warm, efficient and courteous manner while exceeding customer expectations and maintaining poise and a sense of humor in a demanding environment. Looking to bring a history of exceptional service to a growing restaurant.
Overview
34
34
years of professional experience
Work History
Administrator
Nick Marra Studios
Woodland Hills, Ca
07.2014 - Current
- Manage all business correspondence via email, text and phone for new clients.
- Assist bookkeeper with invoicing through Quickbooks, payroll, etc.
- In charge of all marketing, advertising and trade show participation.
- Compliance with state and federal tax and business paperwork filings.
- Schedule travel calendar, meetings, supply and material pick up.
Shift Supervisor
Coffee Bean and Tea Leaf
Woodland Hills, Ca
07.2012 - 08.2014
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots and other equipment.
- Trained new team members with positive reinforcement and respectful, encouraging coaching.
- Conducted successful cash audits at the end of each shift.
- Delegated team in different tasks in all areas of running the store.
- Handled all customer service issues, promptly and politely.
- Followed all company policies and procedures with a friendly attitude.
Sales Lead
Restoration Hardware
Woodland Hills, Ca
07.2008 - 01.2011
- Supervised a sales force of up to 5 sales associates for all shifts.
- Maintained knowledge of current sales and promotions, policies regarding payment and exchanges and security practices.
- Shared best practices for sales and customer service with other team members to help improve the store’s efficiency.
- Resolved all customer complaints in a professional manner while prioritizing customer satisfaction.
- Used time efficiently when not serving customers, including folding towels and cleaning and stocking display rooms.
- Opened and closed the store (key holder), set up 3 cash registers, reconciled the daily deposit for the bank.
Bartender, hostess, server, cocktail waitress
Tony Roma's
Encino AND Citywalk, Universal City locations
04.1991 - 09.1995
- Consistently provided professional, friendly and engaging service.
- Skillfully promoted items on beverage lists and restaurant specials.
- Displayed enthusiasm and knowledge about the restaurant's menu and products.
- Routinely cleaned work areas, glassware and silverware throughout each shift.
- Waited on multiple customers at the bar and throughout the bar area.
- Poured drinks using standard pour according to specifications.
- Processed orders on a computerized Point of Sale system.
- Managed bar revenues, ensuring that all patrons were billed and all cash properly accounted for.
Education
Bachelor of Arts - English Literature
Arizona State University
2016
Associate of Arts - undefined
Los Angeles Pierce College
2003
Skills
- Interpersonal skills
- Clear and effective communication
- Aloha POS
- Able to bend, squat and reach
- Positive attitude
- Handling difficult customers
- Liquor, beer and wine knowledge
- Fast learner
Timeline
Administrator
Nick Marra Studios
07.2014 - Current
Shift Supervisor
Coffee Bean and Tea Leaf
07.2012 - 08.2014
Sales Lead
Restoration Hardware
07.2008 - 01.2011
Bartender, hostess, server, cocktail waitress
Tony Roma's
04.1991 - 09.1995
Bachelor of Arts - English Literature
Arizona State University
Associate of Arts - undefined
Los Angeles Pierce College
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