Kimberly Marshall
Hazlet,NJ
Summary
Dedicated Food and Beverage Service Manager committed to organization and high standards of customer service. Adept at interpersonal communication and professionalism with extensive knowledge of fine dining. Successful at training a best-in-class front of house staff. Detail-oriented with over seventeen years experience.
Overview
16
16
years of professional experience
Work History
Food & Beverage Service Manager
Rumson Country Club
09.2020 - Current
- Monitored food preparation and offered feedback on portion size and presentation.
- Supported restaurant closing, restocking items and reporting shortages.
- Initiated, planned and executed process improvements to optimize food inventory levels.
- Offered information on menu items, garnishes and preparation methods to choosy guests.
- Assisted guests with menu choices, recommending pairings in alignment with preferences.
- Delivered entrees and platters of food to patrons in support of wait staff.
- Transported dirty utensils, dishes, and trays to kitchen to help team stay on top of cleaning.
- Checked dining area supplies of linens, wrapped silverware, and replenished low stock.
- Arranged tables and chairs for special occasions and events.
- Answered customer questions about food and beverage items and assisted with menu selections.
- Delivered exceptional guest experiences through attentive service and quick response to issues.
- Develops and continually updates and refines policy and procedures manual for service staff
- Audits and approves weekly/bi-weekly payroll
- Attends continuing education meetings, seminars etc. when appropriate
- Assist in upkeep and troubleshooting of POS systems working with the Clubs IT company and offsite vendors
Dining Room Manager
Rumson Country Club
04.2019 - Current
- Schedules staff and plans dining room set-up based upon anticipated member/guest counts and clients’ needs
- Ensures members are greeted, their orders are taken correctly, and receive proper service Takes reservations and checks table reservation schedules
- Hires, trains, supervises, and evaluates FOH staff
- Directs pre-meal meetings with staff to relay policy changes and information needed for upcoming shift
- Attends scheduled staff meetings and appropriate committee meetings Facilitates communication between the dining area and kitchen
- Greeted guests, sat at tables and brought orders to assist front of house staff.
- Took special reservations and planned restaurant accommodations with kitchen and front of house staff.
- Designed overall floorplans and coordinated modifications for events and special reservations.
Dining Room Supervisor/Assistant Dining Room Manager
Rumson Country Club
04.2015 - 04.2019
- Rumson Country Club
- Assist Dining Room and Banquet Manager in daily duties,
- Ensure members and their guests are enjoying dining experience and take action to correct any problems
- Worked well with kitchen, management and serving staff to coordinate efficient service.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Mentored team members to enhance professional development and accountability in workplace.
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
Bartender
Rumson Country Club
04.2013 - 04.2015
- Rumson Country Club
- Knowledge of members and what they drink
- Arrange bottles and glassware to make attractive displays
- Opened and stocked new building in April 2014
- Poured draft beers, wine selections, and non-alcoholic beverages to fulfill dining room and bar orders.
- Served high customer volumes during special events, nights, and weekends.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, and taking inventory.
- Kept bar presentable and well-stocked to meet customer needs.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
- Adhered to state laws regarding alcoholic beverage services and customer regulations.
Head Server
Rumson Country Club
04.2007 - 04.2015
- Interact with club members and guests to provide an exceptional level of fine dining service
- Take food and beverage orders and enter into Point of Sales system Serve a La Carte and banquets
- Stock daily supplies for service
- Provide excellent service while performing multiple tasks under pressure
- Stocked new building for opening in April 2014
- Clean tables and counters during and after service
- Trained new staff on restaurant operations and policies to strengthen performance.
- Used communication and problem-solving skills to resolve customer complaints and promote long-term loyalty.
Education
High School Diploma -
Raritan High School
Hazlet, NJSkills
- Guest Satisfaction
- Compliance Requirements
- Google Drive
- Storage Organization
- Developing Menus
- Guest Interaction
- Corrective Actions
- Catering Supervision
- Guest Relations
- Managing Reservations and Large Parties
- Food and Beverage Management
Accomplishments
Rita. F Galante Scholarship winner in 2020 with CMAA
Timeline
Food & Beverage Service Manager
Rumson Country Club
09.2020 - Current
Dining Room Manager
Rumson Country Club
04.2019 - Current
Dining Room Supervisor/Assistant Dining Room Manager
Rumson Country Club
04.2015 - 04.2019
Bartender
Rumson Country Club
04.2013 - 04.2015
Head Server
Rumson Country Club
04.2007 - 04.2015
High School Diploma -
Raritan High School
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