Kimberly Martin
Carson City,NV
Overview
23
23
years of professional experience
Work History
Team Member
Jersey Mike's Subs
03.2025 - Current
- Strengthened communication skills through regular interactions with others.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Proved successful working within tight deadlines and a fast-paced environment.
- Skilled at working independently and collaboratively in a team environment.
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Processed customer orders and accurately handled payment transactions.
- Developed and managed relationships with customers to increase customer loyalty.
Phone Operator
Systems Consultants
10.2010 - 06.2023
- Enhanced customer satisfaction by efficiently handling incoming calls and addressing inquiries.
- Maintained professionalism and courtesy while managing high call volumes during peak hours.
- Pleasantly greeted all callers and asked how to be of assistance.
- Managed multi-line phone system, expertly navigating between calls while maintaining a friendly demeanor.
- Collected and verified telephone numbers, addresses, and proper spelling of names.
- Responded to customer inquiries with patience and positivity to establish excellent first impression.
Cashier/ Deli Clerk
Golden Gate Petroleum
01.2020 - 07.2023
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Restocked and organized merchandise in front lanes.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Mentored new employees on cashier duties and best practices, improving overall staff performance.
- Maintained a safe working environment by adhering to food safety guidelines and promptly addressing any hazards.
Cashier/Deli Clerk
Maverick
03.2013 - 02.2015
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Assisted in inventory management, contributing to reduction in stock discrepancies.
- Facilitated positive shopping experience, greeted customers warmly upon entry.
Supervisor
Whalen Concessions
02.2002 - 10.2006
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Resolved conflicts among team members promptly, maintaining a harmonious working environment conducive to productivity.
- Demonstrated commitment to the organization''s core values, leading by example and fostering a culture of excellence.
- Implemented safety protocols to minimize workplace accidents and maintain compliance with industry standards.
Education
Associate of Science - Business
Western Nevada College
Fallon05.2011
Skills
- Customer service
- Positive attitude
- Teamwork and collaboration
- Clear communication
- Attention to detail
- Following instructions
- Cash handling
- Cleaning
- Flexible schedule
- Workplace safety
- Money handling
- Organizing work stations
- Sales expertise
- Task prioritization
Timeline
Team Member
Jersey Mike's Subs
03.2025 - Current
Cashier/ Deli Clerk
Golden Gate Petroleum
01.2020 - 07.2023
Cashier/Deli Clerk
Maverick
03.2013 - 02.2015
Phone Operator
Systems Consultants
10.2010 - 06.2023
Supervisor
Whalen Concessions
02.2002 - 10.2006
Associate of Science - Business
Western Nevada College
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