Kimberly Martinez
Paterson,NJ
Summary
A highly-motivated employee with a desire to take on new challenges. Strong worth ethic, adaptability, and exceptional interpersonal skills. Contributes to smooth front-end operations and goes beyond requirements to handle customer needs. Reliable, team-oriented, and efficiently completes assignments.
Overview
7
7
years of professional experience
Work History
Retail Sales Associate
Turn Out Uniforms
Little Falls, NJ
2023.03 - Current
- Assisted customers in selecting uniforms and accessories to meet their needs.
- Maintained store organization and cleanliness to enhance customer experience.
- Processed transactions accurately using point-of-sale systems and making sure if department will cover their uniforms.
- Provided product knowledge and service training to new associates and staff members.
- Greeted each customer and offered assistance in finding requested items, helping boost customer satisfaction and retention.
- Collaborated with clients to understand their specific tailoring needs.
- Operated heat press machines to apply designs on various fabrics.
Head Cashier
Champs Sports
East Rutherford, NJ
2020.08 - 2023.07
- Accepted cash and credit card payments, issued receipts and provided change.
- Answered product questions with up-to-date knowledge of sales and store promotions.
- Supervised cashiers and coordinated daily cash handling operations.
- Trained new team members in cash register operation, stock procedures and customer services.
- Handled returns, exchanges, and refunds in accordance with company policy while maintaining a high level of customer satisfaction.
- Learned roles of other departments to provide coverage and keep store operational.
- Delivered high level of customer service to patrons using active listening and engagement skills.
- Participated in annual inventory audits to verify stock counts against physical inventories.
Retail Sales Associate
Tillys
Paramus, NJ
2019.11 - 2020.02
- Engaged customers in friendly, professional dialogue to determine needs.
- Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
- Helped customers find specific products, answered questions and offered product advice.
- Collaborated with team members to achieve sales goals and enhance customer experience.
- Stocked shelves and organized inventory to ensure product availability.
- Restocked shelves as needed to ensure sufficient inventory levels.
Education
Certificate - Medical Assisting
American Institute
Clifton, NJ 2023.09 - 12/2024
Eastside Highschool
Paterson, NjSkills
- Customer Service
- Problem-Solving
- Inventory Stocking
- Teamwork and Collaboration
- Cash Register Operation
- Sales Development
- Customer follow-up
- Verbal and written communication
- Customer relationship management
Timeline
Certificate - Medical Assisting
American Institute
2023.09 - 12/2024
Retail Sales Associate
Turn Out Uniforms
2023.03 - Current
Head Cashier
Champs Sports
2020.08 - 2023.07
Retail Sales Associate
Tillys
2019.11 - 2020.02
Eastside Highschool