Summary
Overview
Work History
Education
Skills
Accomplishments
Zip
State
City
References
Timeline
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Kimberly Mays

Chicago,IL

Summary

Detail-oriented and highly experienced Senior Mortgage Loan Processor with over 6 years in the mortgage industry. Expertise in processing complex loan applications, ensuring compliance with Federal, State and Organizational regulatory requirements, and delivering exceptional customer service. Adept at managing high-volume workloads, leading teams, and streamlining processes to improve efficiency and accuracy.

Overview

11
11
years of professional experience

Work History

Loan Coordinator

Guaranteed Rate
Chicago
05.2022 - 07.2024
  • Oversaw the processing of 60-80 loan applications per month, ensuring all documentation is complete, accurate, and compliant with federal and state regulations
  • Trained junior processors, providing guidance on complex cases and fostering a collaborative work environment
  • Reviewed and analyzed loan files for potential issues, working with underwriters and loan officers to resolve discrepancies and expedite approval processes
  • Implemented and streamlined processing procedures, resulting in an increase in processing efficiency and a reduction in errors
  • Maintained up-to-date knowledge of industry regulations and best practices, ensuring adherence to current guideline compliance and minimizing risk.

Mortgage Loan Processor II

Freedom Mortgage
Remote
03.2019 - 04.2021
  • Processed and reviewed loan applications, verifying all required documents and assessing creditworthiness
  • Coordinated with borrowers, real estate agents, and other parties to gather necessary information and address any concerns
  • Conducted thorough analysis of financial statements, credit reports, and property appraisals to ensure loan eligibility
  • Successfully managed a caseload of [number] loans at various stages of processing, maintaining a high level of accuracy and meeting tight deadlines
  • Assisted in training new processors, providing insights on best practices and company procedures.

Loan Originator/ Processing Broker Manager

The Loan Center
Chicago
06.2013 - 11.2018
  • Handled initial loan processing tasks, including document collection, data entry, and preliminary underwriting
  • Communicated with clients to obtain missing information and clarify any discrepancies in loan documentation
  • Prepared loan files for underwriting, ensuring all necessary paperwork was complete and organized
  • Developed a reputation for reliability and attention to detail, contributing to an increase in loan approval rates and business revenue
  • Managed the loan processing team of 8 processors and the Mortgage Broker
  • Originated Mortgage loans for residential mortgage loans.

Education

Finance

DePaul University
01.2013

Skills

  • Expert knowledge of mortgage loan processing and underwriting procedures
  • Proficient in loan processing software and CRM systems; Encompass
  • Strong analytical and problem-solving skills
  • Excellent communication and interpersonal skills
  • Ability to manage multiple priorities and work under pressure
  • In-depth understanding of federal and state mortgage regulations
  • Complex Mathematical Calculations for Non QM loan borrowers

Accomplishments

  • Successfully processed a high volume of loans with a 90% approval
  • Led a project to enhance processing efficiency, resulting in a 20% increase in team productivity.

Zip

60615

State

IL

City

Chicago

References

Available upon request.

Timeline

Loan Coordinator

Guaranteed Rate
05.2022 - 07.2024

Mortgage Loan Processor II

Freedom Mortgage
03.2019 - 04.2021

Loan Originator/ Processing Broker Manager

The Loan Center
06.2013 - 11.2018

Finance

DePaul University

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Kimberly Mays