KIMBERLY MENDEZ
Bronx,NY
Summary
Energetic and personable, well-suited for roles requiring strong customer interaction and relationship building. Understanding of sales principles and customer service techniques, combined with effective communication and organizational skills. Focused on driving positive customer experiences and achieving sales targets.
Overview
3
3
years of professional experience
Work History
Seasonal Sales Associate/ Cashier
Foot Locker
08.2025 - Current
- ~ Deliver exceptional customer service at the register, ensuring fast and friendly checkout experiences
- ~ Recover Apparel on the floor
- ~ Engage with customers on the floor to ensure sales are being made
- ~ Built relationships with customers to encourage repeat business.
- ~ Managed returns, exchanges, and refunds in accordance with store policy.
- ~ Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
Sales Associate / Cashier
Old Navy
01.2025 - 08.2025
- ~ Deliver exceptional customer service at the register, ensuring fast and friendly checkout experiences
- ~ Consistently meet and exceed credit card application goals
- ~ Support back-of-house operations, including replenishment, shipment processing, and fulfilling in-store pickup and online orders
- ~ Maintain organized sales floor and stockroom, contributing to smooth daily store operations
- ~ Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- ~ Helped customers locate products and checked the store system for merchandise at other sites.
Counter Staff & Waitress
Lydig Coffee House
03.2023 - 03.2025
- ~ Greeted and served guests, managed orders, and ensured a welcoming environment
- ~ Handled phone and in-person customer service for dine-in and delivery orders
- ~ Packaged and organized takeout and delivery items accurately
- ~ Completed cleaning, stocking, and various tasks to support team operations
- ~ Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
Education
Bachelor of Science - Exercise Science
Lehman College, School of Health Sciences
Bronx, NY05.2028
High School Diploma - undefined
AECI2 – High School for Computers, Engineering & Innovation
Bronx, NY06.2024
Skills
- ~ Bilingual – Fluent in English and Spanish
- ~ Excellent customer service and communication skills
- ~ Highly effective cashier with retail and sales experience
- ~ Strong punctuality, reliability, and teamwork
- ~ Comfortable working independently in fast-paced environments
- ~ Proficient with handling money, order systems, and stock management
- ~ Teamwork and collaboration
- ~ Time management
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Seasonal Sales Associate/ Cashier
Foot Locker
08.2025 - Current
Sales Associate / Cashier
Old Navy
01.2025 - 08.2025
Counter Staff & Waitress
Lydig Coffee House
03.2023 - 03.2025
High School Diploma - undefined
AECI2 – High School for Computers, Engineering & Innovation
Bachelor of Science - Exercise Science
Lehman College, School of Health Sciences
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