Kimberly Merino
Summary
Experience delivering customer service and administrative excellence, including clerical support and public interaction. Excels in calendar management, scheduling, data entry and database administration.
Overview
3
3
years of professional experience
Work History
Server
IHOP
06.2023 - 08.2024
- Serving customers and providing quality service
- Recorded food and drink orders and served customer requests to the highest standard
- Made suggestions to customers based on preferences
- Efficient and effective customer service contributed to improved rates of return business
- Played integral team role to efficiently complete orders
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
Drive-thru
Whataburger
02.2023 - 05.2023
- Assured that the customers car is parked and returned without any damages
- Served customers in eating places that specialize in fast service and inexpensive carry-out food
- Communicated with customers regarding orders, comments, and complaints
- Requested and recorded customer orders, and compute bills using cash registers
- Clean and restock my area
- Maintain my area, work with customers, handled money and help other coworkers.
Edible Arrangements
12.2021 - 08.2022
- Ensure that service standards are met and surpassed by providing guest with prompt
- Food quality standards
- Preparing fruit arrangements
- Product and service knowledge
- Enforced sanitation and handling guidelines to meet regulatory compliance
- Organized materials, tools and equipment to supply team members
- Motivated and able to work in any circumstances.
Education
High School Diploma -
Conroe High School
05.2024
Skills
- Communication
- Customer service
- Problem solving
- Critical thinking
- Flexible
- Teamwork
- Creative
- English
- Spanish
- Cash Handling
- Professional Appearance
- Exceptional customer service
- Guest Engagement
Timeline
Server
IHOP
06.2023 - 08.2024
Drive-thru
Whataburger
02.2023 - 05.2023
Edible Arrangements
12.2021 - 08.2022
High School Diploma -
Conroe High School
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