Kimberly Merritt
Linwood,NY
Summary
Dynamic professional with a proven track record at Lowes Home Improvement, excelling in cash handling and organizational growth. Recognized for enhancing customer satisfaction through effective problem-solving and communication. Committed to health and safety compliance, demonstrating reliability and attention to detail in fast-paced environments.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Head Cashier Supervisor
Lowes Home Improvment
Easton, Md
12.2010 - Current
- Trained and coached cashier team members on checkout procedures and strategies to maximize customer satisfaction.
- Ensured a clean and organized work environment by enforcing strict policies on cleanliness and orderliness at the registers.
- Improved communication between cashiers and other store departments to provide seamless customer experiences.
- Increased customer satisfaction by addressing and resolving customer issues promptly and professionally.
- Reduced shrinkage with diligent monitoring of cash handling procedures and regular audits.
- Resolved customer issues for front-line and departments throughout store by employing strong operations knowledge and problem-solving abilities.
- Streamlined checkout processes for faster transactions, resulting in shorter wait times for customers.
- Balanced safe, prepared tills, and prepared register bags for next sales date.
- Prepared bank deposits and corporate cash shipments.
- Contributed to a positive work atmosphere by demonstrating excellent teamwork skills and maintaining open communication with colleagues.
Food Service Worker
Doechester County Public Schols
Cambridge, MD
10.2022 - 10.2024
- Utilized strong multitasking skills to manage multiple orders simultaneously without compromising quality or accuracy.
- Maintained clean, trash-free workspaces to maximize productivity and safety.
- Supported team members during peak hours, ensuring smooth operations and minimal wait times for customers.
- Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
- Maintained safety standards by properly handling food and adhering to sanitation guidelines.
- Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
- Operated cash register accurately, managing transactions efficiently while providing excellent customer service.
- Demonstrated versatility by quickly adapting to various roles within the food service environment as needed.
Daycare Assistant
Piter Pat Daycare
Cambridge, MD
05.2008 - 07.2010
- Maintained clean, neat and hazard-free areas to protect kids, personnel and families.
- Assisted in maintaining a safe and healthy environment, ensuring cleanliness and proper supervision of children.
- Provided lunchtime assistance to monitor children, assist with eating and serve food.
- Sanitized dishes, tabletops, toys, and frequently touched surfaces to prevent spreading of germs.
- Used patience, skill and various behavior modification techniques to maintain order and safety.
- Applied positive behavior management techniques to enhance social interactions and emotional development.
- Monitored daily sign-in/sign-out logs for accurate attendance tracking, helping to maintain a secure and orderly facility.
- Prepared nutritious meals and snacks in accordance with food safety guidelines, promoting healthy eating habits among daycare attendees.
Education
High School Diploma -
Cambridge South Dorchester Highschool
Cambridge, MD05.2007
Administrative Medical Assistant - Health Care Administration
Chesapeake College
Wye Mills, MD07.2022
Skills
- Organizational growth
- Motivational skills
- Cash handling expertise
- Time management
- Attention to detail
- Punctual and reliable
- Safety procedures
- Cash handling and management
- Health and safety compliance
- Cash register operation
- Customer service
- Team leadership
- Workplace safety
Certification
Administrative Medical Assistant Certification
Timeline
Food Service Worker
Doechester County Public Schols
10.2022 - 10.2024
Head Cashier Supervisor
Lowes Home Improvment
12.2010 - Current
Daycare Assistant
Piter Pat Daycare
05.2008 - 07.2010
High School Diploma -
Cambridge South Dorchester Highschool
Administrative Medical Assistant - Health Care Administration
Chesapeake College