Kimberly Messick
Westminster,CO
Summary
Dedicated customer support professional with 10+ years of experience delivering exceptional service and resolving complex inquiries. Skilled at quickly identifying customer needs, providing tailored solutions, and maintaining high customer satisfaction ratings. Passionate about going the extra mile to ensure a positive experience for every client.
Overview
25
25
years of professional experience
Work History
Ride Share Driver
Lyft Ride Share
01.2024 - Current
- Connected with passengers, delivering reliable transportation to preferred destinations.
- Loaded and unloaded vehicles, identified the most effective routes using GPS, and demonstrated composure in high pressure situations.
- Maintained a perfect 5 star rating by keeping vehicles clean and in excellent condition resolving customer issues and ensuring top notch service.
- Provided passengers with information about local area and points of interest and gave advice on hotels and restaurants.
- Followed relevant safety regulations and state laws governing vehicle operation and ensured the passengers followed safety regulations.
Retail Sales Associate
Sportsman's Warehouse
12.2022 - 03.2024
- Joined forces with team to ensure store remained clean and organized, contributing to an enjoyable shopping experience for customers.
- Guided customers through technical features and benefits of outdoor gear, highlighting waterproofing technology, insulation, and moisture-wicking materials to optimize outdoor experience.
- Refined footwear inventory classification by category and brand, boosting stockroom efficiency and decreasing inventory retrieval time by 20%.
- Supervised inventory processes, integrating receiving, scanning, and merchandising of new product lines, reducing inventory discrepancies by 10%.
Gas Station Attendant
Stinkers Gas Station
08.2020 - 12.2022
- Streamlined customer payment procedures utilizing effective handling of cash, credit, and debit transactions.
- Audit cash drawer at shift commencement and closure to improve accuracy.
- Tackled customer inquiries and swiftly addressed issues.
- Administered stocking operations for store merchandise upon arrival of vendor shipments.
- Enhanced visual merchandising of products, ensuring alignment with expiration date requirements.
Dental Front Office Receptionist
Trembath Dentistry
03.2019 - 08.2020
- Ensured outstanding customer service for incoming patients, enabling rapid response to telephone inquiries and streamlined appointment scheduling.
- Managed oversight of patient records and confidential data, maintaining rigorous compliance with HIPAA regulations.
- Facilitated patient collections, implemented treatment planning, and handled insurance coding while preserving accuracy of electronic patient records.
- Directed office supply and inventory systems, increasing cost-efficiency and preserving properly stocked workspace.
- Facilitated efficient handling of insurance claims and payments for prompt billing outcomes.
- Answered phone calls and messages for 1 physician and 3 dental hygenists.
Patient Care Coordinator
Peak ENT and Voice Center
08.2016 - 03.2019
- Scheduled new patient appointments, as well as audiograms, return appointments, and speech therapy appointments for 4 providers, 2 audiologists, and a speech therapist.
- Utilized electronic health records system for accurate data entry of patient information such as demographics, insurance coverage, and physician orders.
- Performed daily administrative duties such as filing paperwork, answering phone calls from patients, providers, insurance companies, verifying insurance eligibility.
- Protected patient rights by maintaining medical and financial information confidentiality in accordance with HIPAA.
- Exhibited strong organizational skills while managing multiple tasks simultaneously with accuracy and efficiency.
- Developed and maintained effective relationships with patients by providing compassionate support throughout their healthcare journey.
- Obtained prior authorization for speech therapy and medications from insurance companies, as well as obtained referrals from referring providers for patients with HMO insurance.
Medical Administrative Assistant
Rocky Mountain Cancer Centers
02.2008 - 02.2014
- Verified insurance coverage for services rendered by providing accurate information to billing department.
- Demonstrated excellent communication and interpersonal abilities in interacting with patients, family members, physicians, and other healthcare staff.
- Managed inventory of medical supplies, ordered additional supplies when necessary.
- Used EMR software to manage patient records and files.
- Processed patient registration, medical forms, and release of information requests.
- Developed and maintained effective relationships with healthcare staff, patients, and insurance providers.
Retail Department Manager
Mervyn's Department Store
11.2001 - 02.2008
- Assisted General Manager with hiring process, inventory control, merchandising of department and promotional aspects of the store.
- Responsible for employee scheduling for 4 employees, quality control, daily bank deposits, organizing displays for men's department merchandising, while maintaining personal sales quotas.
- Conducted weekly meetings, trained new employees on merchandising knowledge and supervised customer transactions.
- Monitored inventory levels to ensure adequate stock is available for customers.
- Conducted regular performance reviews to assess employee strengths and weaknesses.
- Assisted customers in finding products they were looking for by providing knowledgeable advice.
Education
Bachelor of Science - Psychology
Argosy University Online
Pittsburgh, PA2029
High School Diploma -
Overland Highschool
Aurora, CO05-2000
Skills
- Service excellence
- Routine maintenance skills
- Transport service optimization
- User engagement strategies
- Road safety awareness
- Comprehensive route analysis
- Clean driving record
- Experienced with digital tools
- Strategic issue analysis
- Safety awareness
- Patience and tact
- Skilled in GPS applications
- Knowledge of road safety laws
- Experience using ride-sharing applications
Timeline
Ride Share Driver
Lyft Ride Share
01.2024 - Current
Retail Sales Associate
Sportsman's Warehouse
12.2022 - 03.2024
Gas Station Attendant
Stinkers Gas Station
08.2020 - 12.2022
Dental Front Office Receptionist
Trembath Dentistry
03.2019 - 08.2020
Patient Care Coordinator
Peak ENT and Voice Center
08.2016 - 03.2019
Medical Administrative Assistant
Rocky Mountain Cancer Centers
02.2008 - 02.2014
Retail Department Manager
Mervyn's Department Store
11.2001 - 02.2008
Bachelor of Science - Psychology
Argosy University Online
High School Diploma -
Overland Highschool