Kimberly Middlebrooks
West Des Moines,IA
Summary
Dynamic Billing Specialist with experience at Wells Fargo & Company, adept at billing reconciliation and regulatory compliance. Successfully enhanced customer service through cross-functional collaboration and optimized billing procedures. Detail-oriented in transaction documentation, ensuring accuracy and timely issue resolution while maintaining compliance with internal policies.
Overview
14
14
years of professional experience
Work History
Billing Specialist
Wells Fargo & Company
12.2009 - 07.2023
- Processed billing inquiries to ensure accurate account information and timely resolution.
- Collaborated with cross-functional teams to streamline billing procedures and enhance customer service.
- Maintained detailed records of transactions, ensuring compliance with regulatory standards and internal policies.
Education
High School Diploma -
Des Moines Technical High School
Des Moines, IAUniversity of Iowa
Iowa City, IASkills
- Billing reconciliation
- Regulatory compliance
- Account management
- Cross-functional collaboration
- Customer service enhancement
- Transaction documentation
- Financial reporting
- Process optimization
- Time management
- Issue resolution
- Detail-oriented recordkeeping
Timeline
Billing Specialist
Wells Fargo & Company
12.2009 - 07.2023
High School Diploma -
Des Moines Technical High School
University of Iowa