Kimberly Mobley
Phoenix,AZ
Summary
Proactive and reliable multitasker with excellent organizational skills and ability to prioritize patient needs. Highly motivated team player with excellent written and verbal communication skills.
Overview
12
12
years of professional experience
Work History
Problem Solver/Customer Service
Amazon
Phoenix, AZ
03.2019 - 04.2025
- Corresponded with customers to resolve issues related to wrong items and shipping mix-ups, enhancing overall customer experience
- Resolved customers' billing discrepancies and processed refunds, maintaining trust and loyalty
- Processed customer returns to ensure satisfaction and streamline inventory management
- Recognized as "employee of the month"
- Have received consistent pay raises
- Performs general administrative-related duties
Administration
Truecaremd Medical Office
Phoenix, AZ
06.2023 - 03.2024
- Greet and check-in patients
- Verify Insurance
- Answer phone calls and respond to inquiries or redirect them to the appropriate department
- Collect and process Payments for the time of service
- Familiar with Medical Terminology
- Proficient in using Office software equipment
- Coordinated appointment scheduling, improving patient access to healthcare services
- Managed faxing of medical records, facilitating timely information transfer for patient care
- Processed referrals, ensuring patients received timely and appropriate care
- Researched changes in laws or regulations related to grant administration.
- Ensured compliance with local rules governing judicial administration processes.
- Managed vendor relationships related to employee benefits administration activities.
- Provided medication support to clients based on individual requirements.
Shipping & Receiving
Bobcat
Chicago, IL
01.2013 - 01.2017
- Received a pay raise shortly after being hired for outstanding performance.
- Planned courses of action to recover outstanding payments
- Negotiated payoff deadlines
- Prepared items for shipping
- Inspected items for potential damage
Education
Medical Office Administration -
Brookline College
Phoenix, AZ03-2024
Skills
- ICD10 CM Coding
- HCPCS Level II
- CPT Coding
- Anatomy
- Telehealth
- Medical Office Accounting
- Reimbursement
- Patient Scheduling
- Medical Terminology
- HIPAA Certified
- MS Office
- Physiology
- Claims Submissions
- Post Copayments
- Customer Service
- Insurance Eligibility
- Customer service
- Customer relationship management
- Medical terminology
- Office software
- Scheduling management
- Attention to detail
- Excellent communication
- Time management
- Team collaboration
- Financial administration
- Health administration
Professional References
- Kelleen L. Scott, Truecaremd, 623-777-4567, Kellen.s@truecaremd.com, Chief Operating Officer
- Anna McNorton, Brookline College, 949-389-2429, amcnorton@unitek.com, Regional Director of Career Services
- Patricia Resendez (623) 687-0887, Professional recommendation.
- Michael Crudder (623) 264-9137, Dr Crudder, Patient of mines.
Timeline
Administration
Truecaremd Medical Office
06.2023 - 03.2024
Problem Solver/Customer Service
Amazon
03.2019 - 04.2025
Shipping & Receiving
Bobcat
01.2013 - 01.2017
Medical Office Administration -
Brookline College