Latasha A. Floyd
Crest Hill,IL
Summary
Dedicated professional in the healthcare field with a proven track record of consistently meeting company goals through organized and efficient practices. Thrives under pressure and adapts quickly to new situations and challenges, always striving to enhance the organizational brand. Recognized for delivering exceptional support and solutions as a customer service professional. Known for reliability, adaptability, and an unwavering commitment to team success. Possesses strong interpersonal skills and effortlessly navigates complex customer interactions. Skilled communicator with excellent oral and written communication abilities, active listening skills, and analytical problem-solving capabilities. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, and providing customized solutions to build loyalty.
Overview
23
23
years of professional experience
1
1
Certification
Work History
Customer Service Specialist II
Edward Hospital
09.2006 - Current
- My responsibilities include answering all incoming calls that come into the hospital and transferring them to the appropriate areas
- I also take doctor office calls and am responsible for forwarding/paging them out to the doctors for patients or hospitals as well as take messages for the doctor's office when they close and update daily on-call for the doctors that we answer calls for
- If there is a code that comes thru the switchboard,
- I also page them out to the appropriate staff.
Food Service Substitute
Valley View School District
08.2008 - 11.2010
- Duties include traveling to different school locations in the district and assisting with duties in the kitchen that require preparation of food, serving food to the students, cleanup after meals as well as helping out with additional duties as needed.
Coding Analyst
Concentra Preferred Systems
03.2002 - 02.2007
- My responsibilities were to input billing from the doctor's office and the immediate care centers into the computer system and code all billing statements that were entered into it
- I would also take billing questions from callers that called in to inquire about their statements
Education
Computer Science, General Education
Downers Grove North High School
Downers Grove, ILAssociate of Science - Registered Health Information Technician, Medical Billing and Coding
Rasmussen University, Romeoville
Skills
- CPT Coding
- ICD-10-CM diagnosis and procedure coding experience
- Medical terminology
- Quantum Encoder
- Data Entry
- DRG Grouping
- Microsoft Office and Outlook
- Microsoft Excel and Powerpoint
- ICD-10-CM Guidelines
- Spreadsheets
- 3M Encoder
- CPT and HCPCS level I & II codes and guidelines
Certification
- Medical Billing and Coding Certificate
Timeline
Food Service Substitute
Valley View School District
08.2008 - 11.2010
Customer Service Specialist II
Edward Hospital
09.2006 - Current
Coding Analyst
Concentra Preferred Systems
03.2002 - 02.2007
Associate of Science - Registered Health Information Technician, Medical Billing and Coding
Rasmussen University, Romeoville
- Medical Billing and Coding Certificate
Computer Science, General Education
Downers Grove North High School
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