Tydetta Brown
Kings Mountain,NC
Summary
Empathetic Customer Service Specialist known for high productivity and efficient task completion. Skilled in problem-solving, conflict resolution, and time management which enable success in fast-paced environments. Excel at communication, active listening, and empathy to understand customer needs and provide exceptional service.
Overview
22
22
years of professional experience
Work History
Customer Service Specialist
Teleperformance USA
Texas City, Texas
09.2024 - Current
- Resolved customer inquiries, questions and concerns to consistently offer quality service and meet performance benchmarks.
- Trained new hires on products and services, best practices, and protocols to reduce process gaps.
- Answered incoming customer inquiries regarding product and service information.
- Maintained a high level of professionalism while interacting with customers via phone or email.
Shipping Loader
Dole Fresh Vegetables
Bessemer City, North Carolina
05.2018 - 11.2018
- Used vendor knowledge to determine shipping procedures, routes and rates.
- Reported any discrepancies in orders or deliveries to supervisor immediately upon discovery.
- Prepared documentation to track and report on damaged or missing items.
- Directed warehouse team in stocking merchandise, pulling orders and setting up loads.
- Utilized scanners to track outgoing shipments and update inventory management system accordingly.
- Operated forklifts, pallet jacks, hand trucks, dollies, and other equipment as needed.
Warehouse Worker
Hanesbrands Inc.
Kings Mountain
02.2003 - 05.2018
- Verified accuracy of incoming shipments against purchase orders.
- Staged and sorted multiple types of products for loading.
- Packed boxes and stock using organizational guidelines.
- Loaded and unloaded shipments from trucks and picked up and moved heavy packages and items using forklifts.
- Operated scanners, computers, and other equipment to track orders.
- Processed returns of defective merchandise as required.
Education
Associate of Science - Medical Billing And Coding
Ultimate Medical Academy
Clearwater, FL05-2024
Bachelor of Science - Technical Management/Health Information Management
DeVry University
New York, NYSkills
- Price quotes
- Complaint resolution
- Schedule mastery
- Customer relationship management (CRM)
- Call centers
- Customer service
- Good communication skills
- De-escalation techniques
- Telephone etiquette
- Call center experience
- Order picking
- Barcode scanning
- Heavy lifting
- Package handling
- PPE
- Loading and unloading
- Shipping and receiving
- Reach truck operation
- Forklift certification
- Assembly and production
- Insurance coding (ICD-9 and CPT)
- Payment posting
- CPT coding
- Medical abbreviations
- Insurance verification
- Healthcare reimbursement
- Medical billing software
- Diagnostic coding
Timeline
Customer Service Specialist
Teleperformance USA
09.2024 - Current
Shipping Loader
Dole Fresh Vegetables
05.2018 - 11.2018
Warehouse Worker
Hanesbrands Inc.
02.2003 - 05.2018
Associate of Science - Medical Billing And Coding
Ultimate Medical Academy
Bachelor of Science - Technical Management/Health Information Management
DeVry University