Bethany Bowling
Danville
Summary
Dynamic Customer Service Specialist with a proven track record at Heatcraft Refrigeration, excelling in complaint resolution and enhancing customer satisfaction. Skilled in CRM and adept at active listening, I effectively processed orders and collaborated with teams to streamline service delivery, ensuring a seamless customer experience.
Overview
14
14
years of professional experience
Work History
Customer Service Specialist
Heatcraft Refrigeration
07.2011 - Current
- Assisted customers with inquiries, providing accurate information and support.
- Resolved customer complaints efficiently, enhancing satisfaction and retention.
- Processed orders and returns, ensuring timely completion and accuracy.
- Maintained knowledge of products and services to address customer needs effectively.
- Collaborated with team members to improve service delivery and workflow efficiency.
- Documented customer interactions using CRM software for future reference.
- Also have back group in SAP and Salesforce.
Education
High School Diploma -
Westville High School
Westville, IL05.2006
Skills
- Customer service
- Good communication skills
- Customer relations
- Call center experience
- Customer relationship management (CRM)
- Complaint handling
- Problem resolution
- Customer relationship management
- Price quotes
- Customer order management
Timeline
Customer Service Specialist
Heatcraft Refrigeration
07.2011 - Current
High School Diploma -
Westville High School