Donna Cessna
Hobe Sound
Summary
Dynamic Customer Service Specialist with a proven track record at Sherwin-Williams, excelling in complaint resolution and customer relationship management. Recognized for enhancing customer satisfaction through tailored support and effective communication. Skilled in project management and adept at maintaining detailed records, driving productivity, and fostering strong customer connections.
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.
Overview
8
8
years of professional experience
Work History
Customer Service Specialist
Sherwin-Williams
03.2018 - Current
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
- Responded to customer requests for products, services, and company information.
- Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces.
- Calculated correct order totals, updated accounts, and maintained detailed records for inventory management.
- Enhanced productivity levels by anticipating needs and delivering outstanding support.
- Delivered prompt service to prioritize customer needs.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
Education
High School Diploma -
Johnstown High
JohnstownEMT -
Youngstown State University
Skills
- Complaint resolution
- Price quotes
- Customer relationship management
- Project management
- Excellent written and oral communication
- Customer order management
- Customer relations
- Customer service
- Customer relationship management (CRM)
- Good communication skills
Timeline
Customer Service Specialist
Sherwin-Williams
03.2018 - Current
High School Diploma -
Johnstown High
EMT -
Youngstown State University
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