Kimberly Moffitt
DEER PARK
Summary
Dedicated Loan Service Specialist with strong customer service, time management, and problem-solving skills. Committed to enhancing operational efficiency and streamlining processes to improve customer satisfaction.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Loan Service Specialist
Wellby Financial
Houston, TX
04.2019 - Current
- Provided exceptional customer service, addressing inquiries and resolving issues efficiently.
- Collaborated with team members to streamline loan processing workflows and enhance operational efficiency.
- Trained new staff on loan servicing protocols and best practices for customer interaction.
- Developed training materials for ongoing employee development, fostering a culture of continuous improvement.
- Streamlined interdepartmental communication channels for more efficient information sharing among team members involved in the lending process.
- Conducted regular audits on internal processes to maintain quality control standards and reduce errors in loan processing activities.
- Implemented training programs for new hires, increasing overall team efficiency and performance in daily operations.
- Maintained accurate records on all transactions, ensuring compliance with federal regulations and internal policies.
- Delivered outstanding customer service while addressing borrower inquiries regarding payments, account statuses, or other loan-related matters.
- Analyzed and processed title retention reports to maintain accurate records and support organizational integrity.
- Supported team members in addressing and resolving issues related to member inquiries.
- Documented detailed procedures for task execution, facilitating training and compliance across team.
- Administered creation and management of user accounts for systems utilized in titling processes.
- Reviewed and evaluated total loss claims, ensuring prompt resolution and adherence to company policies including guaranteed asset protections claims.
- Facilitated payment reversal processes for members and team members.
- Analyzed borrower information and developed tailored loan modifications to meet individual financial needs.
- Organized and processed incoming mail to ensure efficient distribution.
- Managed the processing of vehicle loan payoff checks to facilitate customer account settlements.
- Guided members through the process of settling collateral insurance requirements associated with their loans.
- Executed title work processes and collaborated with Texas Department of Motor Vehicles to ensure compliance.
- Conducted thorough checks on title receipts, ensuring precise and error-free documentation.
- Executed document retention protocols to ensure compliance and accessibility.
- Developed and executed methods to optimize routine tasks, improving overall workflow.
- Conducted thorough evaluations of new procedures in simulation system to validate operational effectiveness.
- Participated in strategic discussions with upper management to enhance vendor partnerships.
Store Manager
TitleMax
Deer Park, TX
04.2014 - 05.2018
- Supervised daily operations, ensuring compliance with company policies and procedures.
- Trained and mentored staff to enhance customer service skills and operational efficiency.
- Resolved customer complaints promptly, enhancing satisfaction and fostering positive community relations.
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Developed promotional strategies that increased foot traffic and improved overall sales performance.
- Executed comprehensive title loan creation and processing, ensuring compliance with regulatory standards.
- Managed customer payment collection and ensured compliance with financial protocols.
- Monitored and recorded daily cash intake to support effective financial management and reporting.
- Managed communication with overdue customers, ensuring accurate records of all collection interactions.
- Managed vehicle repossession processes to uphold compliance with retention standards.
- Administered title inventory processes to ensure accurate records for loan-holding customers.
- Managed vendor relationships to ensure seamless supply chain operations.
Retail Sales Associate
BIG MIKE'S CYLCES
Pasadena, TX
11.2013 - 04.2014
- Assisted customers in product selection, enhancing overall shopping experience.
- Maintained inventory accuracy through regular stock checks and organization.
- Processed transactions efficiently using point-of-sale systems.
- Provided knowledgeable support on product features and benefits.
- Greeted customers and helped with product questions, selections, and purchases.
- Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
- Helped customers complete purchases, locate items, and join reward programs.
- Assisted in managing inventory levels, accurately processing shipments, and restocking merchandise as needed.
- Boosted customer satisfaction by providing exceptional service and addressing concerns promptly.
- Developed strong relationships with repeat clients, leading to increased loyalty and return visits.
- Enhanced visual merchandising displays by arranging products strategically, attracting more customers to the store.
- Greeted customers and provided outstanding customer service.
- Created invoice tickets for parts and labor for mechanical work preformed.
Assistant Manager
7-eleven
Pasadena, TX
07.2012 - 11.2013
- Assisted in daily operations, ensuring smooth workflow and customer satisfaction.
- Trained new staff on store policies and customer service standards.
- Managed inventory levels, conducting regular stock checks to minimize shortages.
- Implemented promotional displays to enhance product visibility and drive sales.
- Resolved customer inquiries and complaints efficiently, fostering positive relationships.
- Monitored cash handling procedures to maintain accuracy and prevent discrepancies.
- Collaborated with management on strategic initiatives to improve store performance.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Generated repeat business through exceptional customer service.
Education
High School Diploma -
La Porte High School
La Porte, TX06-2012
Skills
- Risk assessment capabilities
- Payment processing
- Collections management
- Time management proficiency
- Teamwork and collaboration
- Problem-solving abilities
- Multitasking Abilities
- Time management
- Reliability
- Customer service-focused
- Microsoft office
- Computer literacy
- Complex Problem-solving
- Loan servicing experience
Certification
- Notary Public
Timeline
Loan Service Specialist
Wellby Financial
04.2019 - Current
Store Manager
TitleMax
04.2014 - 05.2018
Retail Sales Associate
BIG MIKE'S CYLCES
11.2013 - 04.2014
Assistant Manager
7-eleven
07.2012 - 11.2013
High School Diploma -
La Porte High School