Miranda Thompson
New Orleans,LA
Summary
Loan Service Specialist skilled in processing loan applications and maintaining compliance. Recognized for effective time management and ability to resolve issues promptly, contributing to improved client satisfaction and operational efficiency.
Overview
20
20
years of professional experience
Work History
Loan Service Specialist
Fidelity Bank
Metairie, LA
05.2022 - 01.2026
- Processed loan applications with attention to detail and compliance with regulatory requirements.
- Collaborated with clients to gather necessary documentation for loan processing and approval.
- Reviewed financial documents for accuracy, ensuring timely resolution of discrepancies.
- Provided exceptional customer service, addressing inquiries and resolving issues efficiently.
- Maintained accurate records on all transactions, ensuring compliance with federal regulations and internal policies.
Loan Service Specialist
Crescent Bank& Trust
New Orleans, LA
07.2006 - 11.2021
- Delivered outstanding customer service while addressing borrower inquiries regarding payments, account statuses, or other loan-related matters.
- Provided expert guidance to borrowers on available loan products and assisted them in selecting the most appropriate options for their financial goals.
- Processed loan applications and monitored progress from start to finish.
- Maintained accurate records on all transactions, ensuring compliance with federal regulations and internal policies.
- Provided exceptional customer service, addressing inquiries and resolving issues efficiently.
Sessins Fishman & Nathan LLC
Legal Assistant Estate Department/ Receptionist
New Orleans, La
06.2006 - 04.2021
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Demonstrated strong organizational and time management skills while managing multiple projects.
Education
No Degree - Business Administration And Management
Southern University of New Orleans
New Orleans, LA High School Diploma -
Walter L Cohen
New Orleans La05-1983
Skills
- Organizational growth
- Risk assessment capabilities
- Default management
- Documentation accuracy
- Strong analytical skills
- Credit analysis proficiency
- Data entry efficiency
- Payment processing
- Regulatory compliance
- Loan servicing experience
- Loan processing expertise
- Time management proficiency
- Teamwork and collaboration
- Customer service
Timeline
Loan Service Specialist
Fidelity Bank
05.2022 - 01.2026
Loan Service Specialist
Crescent Bank& Trust
07.2006 - 11.2021
Sessins Fishman & Nathan LLC
Legal Assistant Estate Department/ Receptionist
06.2006 - 04.2021
No Degree - Business Administration And Management
Southern University of New Orleans
High School Diploma -
Walter L Cohen