Kimberly Molina
McQueeney
Summary
Dynamic professional with a proven track record at Office Manager Today, excelling in client relationship management and critical thinking. Recognized for enhancing team performance and achieving high customer satisfaction through innovative solutions and a friendly demeanor. Proficient in MS Office, demonstrating dependability and a commitment to excellence in every interaction.
Overview
23
23
years of professional experience
Work History
Autoworx
Office Manager Today
Seguin
07.2023 - Current
- Completed day-to-day duties accurately and efficiently.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Identified needs of customers promptly and efficiently.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Utilized advanced technical skills and expertise to troubleshoot complex problems and implement solutions.
Customer Service Representative
Republic Plastics
McQueeney
01.2022 - 07.2023
- Assisted customers with product inquiries and order placements.
- Coordinated with shipping department to ensure timely deliveries.
- Maintained accurate customer records in the database system.
- Provided product information and guidance on proper usage.
- Collaborated with team members to enhance service quality and efficiency.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Customer Service Representative
Allstate Insurance Nicholas Mericle
New Braunfels
04.2021 - 10.2021
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Educated customers on special pricing opportunities and company offerings.
- Documented conversations with customers to track requests, problems and solutions.
- Assisted customers in making payments on accounts and setting up payment plans.
- Fielded customer complaints and queries, fast-tracking them for problem resolution.
- Upheld strict quality control policies and procedures during customer interactions.
- Exceeded company productivity standards on consistent basis.
- Researched and reviewed information to determine validity of insurance claims and contacted companies and customers about decisions.
- Acted as intermediary between insurance companies and customers, including researching and assessing information to determine validity of claims.
Sales Associate/Customer Service Representative
State Farm
Seguin
01.2018 - 04.2020
- Landed over 200 new customer accounts through effective customer service and powerful cold-calling scripts.
- Established and serviced over 200 accounts in assigned territory.
- Conducted site visits to assess needs, demonstrate products and recommend strategic solutions for customer requirements.
- Networked to build client base and promote products to new and existing clients.
- Educated customers on product features and technical details to highlight benefits.
- Developed relationships with customers and presented promotions that increased shelf space, sales and profit.
- Answered customers' questions and addressed problems and complaints in person and via phone.
- Communicated effectively with clientele to maintain customer satisfaction and loyalty.
- Exceeded sales goals using consultative sales talents and effectively explaining programs and services to generate interest.
- Assisted customers during selection process and helped choose perfect products to meet individual needs.
- Calculated total costs for service delivery including production, delivery and installation to provide customer with accurate quote.
- Presented professional appearance at all times and assisted with product placement and visual merchandising tasks.
Accounts Payable Clerk
Ewald Kubota Tractor
Seguin
10.2016 - 06.2017
- Reconciled monthly statements and transactions to keep records accurate and current.
- Charged expenses to accounts and cost centers by analyzing invoice and expense reports.
- Eliminated inaccuracies in accounts payable payments by verifying information prior to generating checks and electronic payment transfers.
- Kept detailed records of accounts payable by creating reports and updating vendor balance sheets.
- Coded invoices and other records to maintain organized and accurate records.
- Assessed data and information to check entries, calculations and billing codes for accuracy.
- Verified vendor accounts by reviewing documentation, rectifying issues and contacting account holders.
- Performed day-to-day financial transactions, including verifying, classifying, computing, posting and recording accounts payable data and reconciled daily totals to confirm proper accounting.
- Applied mathematical skills to calculate totals, check figures and correct problems with physical and digital files.
- Problem-solved accounts payable questions on behalf of internal team members, management and vendors.
Sales Associate/Customer Service Representative
Fred Loya Insurance
Seguin
06.2009 - 10.2016
- Followed-up with customer after sale to identify and resolve service, account or technical issues to maintain customer satisfaction.
- Developed relationships with customers and presented promotions that increased shelf space, sales and profit.
- Answered customers' questions and addressed problems and complaints in person and via phone.
- Secured long-term accounts by providing recommendations to promote brand effectiveness and product benefits.
- Communicated effectively with clientele to maintain customer satisfaction and loyalty.
- Exceeded sales goals using consultative sales talents and effectively explaining programs and services to generate interest.
- Built strong, professional relationships through identification of client needs, which increased overall sales and opportunities.
- Generated sales by prospecting leads, cold calling and negotiating advantageous deals.
- Presented professional appearance at all times and assisted with product placement and visual merchandising tasks.
Manager/Quality Control Inspector
Makerite Parts
Seguin
07.2003 - 06.2009
- Handled all scheduling procedures for department and directed team members in setting and achieving goals.
- Observed customer specifications by monitoring quality control of finished products.
- Directed production, performance and quality objectives for small package unit, spanning employee training and supervision, improvement initiatives, safety compliance, equipment maintenance and availability, scheduling and departmental goal attainment.
- Strictly followed all health, safety, and legal standards.
- Trained and developed employees in effort to contribute to overall professional growth.
- Conferred with contract administrators, led quality assurance procedures and prepared reports.
- Managed team of technicians and inspectors to ensure adherence to product requirements.
- Reviewed specifications for products,
- Decided which products were defective and which ones were right.
- Inspected incoming raw materials shipments for compliance with quality standards agreed upon in vendor contracts, reporting discrepancies as necessary.
Education
High School Diploma -
Bolm Bible College
Dale TX10.2017
Skills
- Product and service knowledge
- Post-sales support
- Promotional planning
- Product management and pricing
- Sales closing
- Friendly, positive attitude
- MS Office
- Critical Thinking
- Speaking
- Coordination
- Clerical
- Active Listening
- Computer and Electronics
- Fast Learner
- Financial reporting
- Time management
- Data management
- Client relationship management
- Dependable and responsible
Education and Training
other
Experience
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Timeline
Autoworx
Office Manager Today
07.2023 - Current
Customer Service Representative
Republic Plastics
01.2022 - 07.2023
Customer Service Representative
Allstate Insurance Nicholas Mericle
04.2021 - 10.2021
Sales Associate/Customer Service Representative
State Farm
01.2018 - 04.2020
Accounts Payable Clerk
Ewald Kubota Tractor
10.2016 - 06.2017
Sales Associate/Customer Service Representative
Fred Loya Insurance
06.2009 - 10.2016
Manager/Quality Control Inspector
Makerite Parts
07.2003 - 06.2009
High School Diploma -
Bolm Bible College