Kimberly Morales
Hollister,US
Summary
Highly organized Assistant Manager skilled in leading teams, managing daily operations and boosting customer satisfaction. Achieved success in increasing sales and profits, resolving customer complaints, and overseeing staff. Committed to providing exceptional customer service and operational compliance. Strategic, results-driven professional with demonstrated success elevating operational standards to improve overall team and business performance. Communicates clear work expectations and company vision to set and achieve measurable goals in demanding, complex work environments. Proven leader with seasoned ability to inspire teams and capitalize on emerging opportunities to enhance business profile, reputation, and influence.
Overview
5
5
years of professional experience
1
1
Certification
Work History
KEY HOLDER
TJ Maxx
08.2023 - Current
- Performed daily opening and closing procedures such as counting the cash drawer, balancing receipts, and reconciling discrepancies
- Assisted customers with product selection, price checks, returns and exchanges, and special orders
- Processed sales transactions quickly and accurately using POS system while maintaining a high level of customer service
- Encouraged teamwork among colleagues by leading by example and providing guidance when needed
- Assisted as a cash office associate for extended period of time, which entailed money handling and money orders as well as prep register bags for the next sales day and process previous sales day bags
- As a member of management, my position entailed manager on duty scheduled times during the day where I trained associates on merchandising and presentation
ASSISTANT MANAGER
Pacsun
03.2022 - 05.2022
- Trained new employees in product knowledge, customer service protocols, cash handling procedures, and safety regulations
- Resolved customer complaints and handled refunds and returns to promote satisfaction
- Managed daily operations of the store, including scheduling staff, assigning tasks, and overseeing inventory control processes
SALES ASSOCIATE/CASHIER
Ariat International
02.2021 - 04.2021
- Kept work area clean, organized and free of clutter at all times
- Assisted customers with product selection to ensure customer satisfaction
- Operated cash register and POS to handle purchases, refunds, and exchanges for customers
- Demonstrated exceptional customer service skills, resolving customer complaints efficiently and courteously
- Performed cleaning tasks, keeping store neat and organized
COOK/DISHWASHER
IHOP
12.2019 - 03.2020
- Responsible for the preparation and cooking of food products
- Following food health and safety procedures, working at different station
- Demonstrated ability to work quickly and accurately in high-pressure environments
- Maintained cleanliness and organization of kitchen equipment, appliances, and utensils
- Cooked food according to recipes set by establishment
- Washed and sanitized hands throughout shift, promoting food safety and health requirements
SALES ASSOCIATE/CASHIER
Ross Dress For Less
06.2019 - 09.2019
- Opened and closed cash registers, balanced cash drawers, and made deposits
- Utilized active listening techniques to identify customer needs and provided appropriate solutions
- Developed an in-depth understanding of the product line and was able to effectively communicate features and benefits to customers
Education
PSYCHOLOGY -
Sacramento City College
Sacramento, CAGavilan College
Gilroy, CAHIGH SCHOOL OR EQUIVALENT -
San Benito High School
Hollister, CA06.2018
Skills
- Management
- Customer Service
- Cashier
- Stocking
- Communications
- Retail Sales
- Kitchen Experience
- Food Handling
- Cash Handling
- Leadership
Certification
- Food Handler, Present
- Driver's License, 09/01/19
- Driver's License Expiration, 10/01/23
Languages
Spanish
Native or Bilingual
Timeline
KEY HOLDER
TJ Maxx
08.2023 - Current
ASSISTANT MANAGER
Pacsun
03.2022 - 05.2022
SALES ASSOCIATE/CASHIER
Ariat International
02.2021 - 04.2021
COOK/DISHWASHER
IHOP
12.2019 - 03.2020
SALES ASSOCIATE/CASHIER
Ross Dress For Less
06.2019 - 09.2019
PSYCHOLOGY -
Sacramento City College
Gavilan College
HIGH SCHOOL OR EQUIVALENT -
San Benito High School
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