Mikhaila-Joi Tamondong
Hollister
Summary
Customer-focused professional with strong problem-solving, organizational, and communication skills gained through collegiate student government experience. Thrives in team environments and committed to enhancing customer experiences. Dedicated to contributing to team success and fostering positive interactions.
Overview
7
7
years of professional experience
Work History
Sales Associate
Lush Cosmetics
Santa Clara
09.2024 - Current
- Facilitated opening and closing procedures, contributing to smooth daily operations.
- Do customer consultations (hair care, body care, skin care)
- Do product demos with customers
- Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
- Ensured store cleanliness and organization, improving overall customer experience.
- Managed stock organization and restocking to maintain product availability.
- Build rapport with customers to better understand their needs and guide them to the products they need
- Learn about and understand products and their benefits (i.e ingredients, benefits of ingredients, how to use products)
- Assisted customers in selecting products based on individual needs.
- Maintained product displays to ensure an inviting shopping environment.
- Educated customers about the benefits of natural ingredients in cosmetics.
- Worked with team members to meet and exceed daily sales goals.
- Processed transactions quickly and accurately at the point of sale.
- Participated in product training sessions to enhance product knowledge.
- Checked inventory levels and replenished stock.
- Helped customers find specific products, answered questions, and offered product advice.
Writing Center Tutor
Gavilan College Tutoring Center
Gilroy
08.2022 - 05.2024
- Work with students on reading and writing assignments (worksheets, essays, research projects)
- Coordinated events to boost student engagement and foster community involvement.
- Ensured tutoring area was clean and organized for optimal student learning experiences.
- Performed opening and closing procedures for the tutoring center to ensure smooth operations.
- Facilitated online tutoring sessions to provide academic assistance to students outside of the classroom.
- Work with others to help them improve their writing skills
- Guide students to resources around the college
- Manage and handle school laptops
- Taught students how to use Google and Microsoft apps
- Assisted students with writing assignments and projects in various disciplines.
- Conducted one-on-one tutoring sessions to enhance writing skills and comprehension.
- Provided feedback on drafts, focusing on structure, clarity, and grammar.
- Partnered with faculty to tailor tutoring strategies to meet course objectives.
- Mentored new tutors in best practices for student engagement and support.
- Facilitated peer review sessions to encourage collaborative learning and improve writing skills.
- Assisted students in developing strategies for addressing difficult writing tasks.
- Helped students understand how to properly cite sources using MLA or APA format.
- Encouraged student confidence by praising successes during tutoring sessions.
- Assisted students in understanding the purpose of various types of writing assignments.
- Analyzed students' current writing abilities and identified areas where they need additional support.
- Provided feedback on grammar, syntax, structure, organization, argumentation, and source use in papers.
- Reviewed drafts of papers with students to identify potential areas of improvement.
- Explained different formats used in academic writing such as essay outlines and thesis statements.
- Gave guidance on how to generate ideas for essays and other written works.
- Conducted one-on-one sessions with struggling writers in order to better assess their needs.
- Organized group sessions that allowed multiple students to work together on their writing projects.
- Created individualized plans to help each student improve their writing skills.
- Instructed students in proper research methods when working on longer written assignments.
- Explained the importance of making revisions based on instructor feedback.
- Offered support and strategies for students with learning disabilities to achieve academic success.
Brand Ambassador/Sales Associate
American Eagle Outfitters
Gilroy
02.2023 - 09.2023
- Assisted customers in finding merchandise and provided tailored advice to enhance shopping experience.
- Helped customers create outfits
- Engaged in promotional events to boost brand visibility and strengthen customer connections.
- Promoted positive company image through superior customer service experiences.
- Resolved customer inquiries and issues to maintain high satisfaction and foster loyalty.
- Collaborated with team members to maintain a positive store environment.
- Effectively communicated with coworkers to fulfill needs of customers
- Managed cashier duties to ensure smooth and accurate point-of-sale operations.
- Marketed Credit Card program to customers
- Advertised loyalty program
- Helped in fitting room (maintained and organized the space, kept track of merchandise)
- Thrived in a fast-paced retail environment, adapting quickly to changing demands.
- Check in with and welcome customers
- Kept track of inventory
- Tracked inventory levels to ensure efficient restocking of products.
- Assisted in visual merchandising to enhance store appearance and product display.
- Conversed with customers to share information about products and services.
- Introduced sales, promotions and other brand initiatives to gain customer loyalty.
Operations Manager
ANBEYOND
San Jose
09.2021 - 08.2022
- Managed daily operations to ensure efficiency and quality standards.
- Called insurance and medical companies to facilitate client claims and inquiries.
- Ensured confidentiality of client information to foster trust and compliance.
- Managed Excel sheets to organize and track client information effectively.
- Personalized and hand wrote thank you notes to express gratitude.
- Crafted social media posts to enhance online presence.
- Contributed to business publicity efforts to increase visibility.
- Created presentations for meetings
Receptionist
Milady Nail Salon
Hollister
09.2019 - 07.2020
- Answered phone calls
- Created and managed client appointments
- Coordinated appointment scheduling and optimized client flow for improved service delivery.
- Answered phone calls and addressed client inquiries promptly.
- Maintained cleanliness and organization of front desk area.
- Assisted technicians with supplies and tools.
- Processed payments and handled cash register operations accurately.
- Cultivated strong client relationships to elevate overall customer satisfaction.
- Collaborated with team members to streamline daily operations and enhance service quality.
- Maintained a neat reception area by organizing materials and tidying up furniture.
- Updated and recorded customer or client information to maintain accounts.
- Performed data entry tasks into various computer systems accurately and promptly.
- Maintained daily calendars, set appointments with clients and planned daily office events.
- Managed all incoming mail distribution, courier services, faxes, and photocopying documents as requested.
- Processed customer payments using cash registers or point-of-sale terminals according to company policies and procedures.
- Assisted in maintaining office supplies inventory by checking stock to determine inventory level; anticipating needed supplies; placing orders for supplies; verifying receipt of supplies.
- Sorted incoming mail and directed to correct personnel each day.
- Greeted clients warmly upon arrival at the salon.
- Handled and managed money (cash register and card machine)
- Balanced money at the end of the night
- Executed opening and closing tasks for daily operations
- Tracked stock quantities and ensured timely restocking
- Maintained good relationships with customers and coworkers
- Kept nail salon tidy and helped clean
Education
Communications -
Gavilan College
Gilroy, CA03-2026
High school diploma -
Hollister High School
Hollister, CA06-2021
Skills
- Sales
- Retail sales
- Client engagement
- Product demonstrations
- Customer service
- Exceptional customer service
- Relationship selling
- Upselling and cross selling
- Sales expertise
- Exceeds sales goals
- Sales goals attainment
- Inventory management
- Inventory control
- Inventory tracking
- Retail loss prevention
- Stocking
- Stocking and receiving
- Visual merchandising
- Merchandising
- Event planning
- Event marketing
- Events management
- POS
- Point of sale operation
- Cash handling
- Cash handling accuracy
- Cash register
- Money handling
- Basic math
- Retail math
- Sales expertise
- Time management
- Task prioritization
- Multi-tasking strength
- Problem-solving
- Problem-solving skills
- Conflict resolution
- Strong interpersonal skills
- Verbal and written communication
- Written and oral communication skills
- Typing
- Sales techniques
- Reading comprehension
- Service oriented
- Product presentation
- Flexible schedule
- Oral communication
- Conflict management
- Friendly and outgoing
- Outgoing personality
- Experience Working With Students
- Guest relations
- Product guidance
- Social media marketing
- Public speaking
- Strategic planning
- Feedback implementation
- Store maintenance
- Leadership Experience
- Store opening and closing
- Fitting room maintenance
- Meeting deadlines
- Writing Skills
- Writing assistance
- Reading comprehension skills
- Leadership Experience
- Customer experience
- Relationship building
- Listening skills
- Store opening and closing
- Diversity adaptation
- Multi-tasking strength
- Meeting deadlines
Additional Information
Fast learner, Enthusiastic, Great verbal and written communication skills, Great problem solving skills, Determined, Diligent, Friendly, Retail experience, Can work well under stress, personable.
During my time in collegiate student government I was sat in college committees such as:
- Equity Committee (2022-2023)
- Academic Senate (2023-2024)
- Board of Trustees (2023-2024)
As well as the student voice on hiring committees for both staff and faculty positons:
- Librarian Hiring Committee (Aug-Sep 2022)
- History Teacher Hiring Committee (March-April 2023)
Personal Information
Authorized To Work: US for any employer
Accomplishments
Most Equity Minded, Associated Students of Gavilan 2022-2023 Council
Affiliations
I have also been involved in Student Government at both high school and college level, those positions include:
Publicity (2019-2020, Student Government)
Publicity (2019-2020, Student Government)
Timeline
Sales Associate
Lush Cosmetics
09.2024 - Current
Brand Ambassador/Sales Associate
American Eagle Outfitters
02.2023 - 09.2023
Writing Center Tutor
Gavilan College Tutoring Center
08.2022 - 05.2024
Operations Manager
ANBEYOND
09.2021 - 08.2022
Receptionist
Milady Nail Salon
09.2019 - 07.2020
Communications -
Gavilan College
High school diploma -
Hollister High School