Kimberly Nadal
Concord,North Carolina
Summary
Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.
Overview
10
10
years of professional experience
Work History
Customer Service Associate- Rental
LOWE’S HOME IMPROVEMENT
11.2023 - Current
- Helped large volume of customers everyday with positive attitude and focus on customer satisfaction.
- Processed orders accurately and efficiently, ensuring timely delivery of products or service to customers.
- Maintained a high level of products knowledge, providing accurate information to customers.
- Handled billing and payments issues by following guidelines and resolving disputes.
- Handled escalated calls efficiently, finding satisfactory resolution for both customers and the company alike.
Receptionist
TRI-STATE EMPLOYMENT
07.2015 - 02.2020
- Supported office efficiency by performing clerical task such as data entry, photocopying and faxing documents.
- Handled sensitive information with discretion while maintaining strict confidentiality standards.
- Answered phone promptly and directing incoming calls to correct office.
- Greeted incoming visitors and customers professionally and provided friendly knowledgeable assistance.
Education
Associate of Science - Computer Science
Southern New Hampshire University
Diploma - High School
Felisa Rincon De Gautier
The Bronx, NY2007
Skills
- Language proficiency (English/Spanish)
- Technical skills
- Telephone management
- Precision focus
- Customer service
- Clerical support
- Calm under pressure
CUST
I am passionate about personal growth and ready to embark on a new career path where I can apply my strong customer service skills and eager to contribute to a team where I can continue to learn and make a meaningful impact.
Timeline
Customer Service Associate- Rental
LOWE’S HOME IMPROVEMENT
11.2023 - Current
Receptionist
TRI-STATE EMPLOYMENT
07.2015 - 02.2020
Associate of Science - Computer Science
Southern New Hampshire University
Diploma - High School
Felisa Rincon De Gautier
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