Kimberly Natoli
Lehigh Acres,FL
Summary
Proven Front Office Personnel at Dr. Nancy Schleider, adept in streamlining operations and enhancing customer satisfaction through exceptional service and efficient problem-solving. Skilled in appointment scheduling and relationship building, I significantly reduced caller wait times and maintained confidentiality, demonstrating a strong professional demeanor and administrative expertise.
Overview
14
14
years of professional experience
Work History
Front Office Personnel
Dr. Nancy Schleider
Fort Myers, FL
03.2007 - 06.2017
- Reduced wait times for callers, promptly answering phone lines and directing calls as needed.
- Maintained clean reception area to promote positive, professional environment for clients.
- Maintained a high level of professionalism while handling sensitive customer information, ensuring privacy and confidentiality.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Ensured a welcoming atmosphere for guests with efficient check-in and check-out procedures.
- Collaborated with team members for smooth workflow, supporting colleagues during peak hours or absences.
- Directed incoming calls to internal personnel and departments, routing to best-qualified department.
- Answered multi-line phone system and enthusiastically greeted callers.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Assisted management with administrative tasks such as data entry, filing, and report generation as required.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Organized incoming mail distribution system that streamlined delivery of important documents among employees.
- Increased efficiency through proficient use of office software, including word processing and spreadsheet applications.
- Developed strong relationships with clientele through excellent communication skills and genuine attentiveness to their needs.
- Streamlined front office operations by effectively managing appointments and maintaining up-to-date patient records.
- Maintained confidentiality of sensitive data to protect customer and business information.
- Completed data entry and filing to keep records updated for easy retrieval.
- Resolved customer issues quickly and notified supervisor immediately when problems escalated.
Sales Associate
Michael's Arts & Crafts Store
Fort Myers, FL
05.2003 - 07.2005
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
- Engaged with customers to build rapport and loyalty.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Solved customer challenges by offering relevant products and services.
- Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
- Assisted in training new staff members on company policies, product information, and sales techniques for a seamless onboarding experience.
- Minimized wait times for customers during peak hours, maintaining a high level of customer satisfaction.
Education
Degree -
Lehigh Senior High School
Lehigh Acres, FLFort Myers Technical College
Fort Myers, FLSkills
- Telephone skills
- Appointment Scheduling
- Verbal and written communication
- Listening Skills
- Problem-solving skills
- Time Management
- Building Relationships
- File Management
- Document Control
- Hospitality services
- Professional Demeanor
- Administrative Skills
- Service-oriented mindset
Timeline
Front Office Personnel
Dr. Nancy Schleider
03.2007 - 06.2017
Sales Associate
Michael's Arts & Crafts Store
05.2003 - 07.2005
Degree -
Lehigh Senior High School
Fort Myers Technical College