Summary
Overview
Work History
Education
Skills
Timeline
Generic

Lijeada Johnson

Stone Mountain,GA

Summary

Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.

Overview

15
15
years of professional experience

Work History

Front Office Personnel

Next Leving Driving School
03.2019 - Current
  • Resolved customer issues quickly and notified supervisor immediately when problems escalated.
  • Wrote professional and error-free letters, memoranda and other business documentation to support office needs.
  • Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
  • Provided clerical support to company employees by copying, faxing, and filing documents.

Customer Service Representative

Wipro
11.2015 - 02.2019
  • Collaborated with other departments when necessary, ensuring seamless support for customers across multiple areas.
  • Escalated complicated customer account issues to supervisors and help desk workers.
  • Investigated and resolved customer inquiries and complaints quickly.
  • Addressed customer account discrepancies and concerns.

Customer Service Representative

Arise
06.2013 - 10.2015
  • Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Responded proactively and positively to rapid change.

Inventory Associate

BrandsMart USA
06.2011 - 06.2013
  • Processed required paperwork to expedite handling of shipped and received goods.
  • Verified orders by comparing names and quantity of items packaged with shipping documents.
  • Conducted research to address shipping errors and packaging mistakes.
  • Maintained inventory count, tracked usage, and documented variances.

Daycare Teacher

Christ Lutheran Church
03.2009 - 06.2011
  • Implemented curriculum to enhance classes with learning-focused activities.
  • Assessed student progress and provided feedback on educational development.
  • Assisted in the planning and execution of special events such as holiday celebrations or parent-teacher conferences, fostering a strong sense of community within the daycare center.
  • Supported students in developing self-esteem and self-confidence.

Education

Associate of Science - Medical Assisting

Laurus Technical Institute
Decatur, GA

GED -

Stone Mountain High School
Stone Mountain, GA
05.2004

Skills

  • Switchboard Operation

  • Strategic Planning

  • Conflict Management

  • Records Maintenance

  • Report Preparation

  • Microsoft PowerPoint

  • Business Development

  • Administrative Support

  • Documentation

Timeline

Front Office Personnel

Next Leving Driving School
03.2019 - Current

Customer Service Representative

Wipro
11.2015 - 02.2019

Customer Service Representative

Arise
06.2013 - 10.2015

Inventory Associate

BrandsMart USA
06.2011 - 06.2013

Daycare Teacher

Christ Lutheran Church
03.2009 - 06.2011

Associate of Science - Medical Assisting

Laurus Technical Institute

GED -

Stone Mountain High School

Similar Profiles

CREATE PROFILE
Lijeada Johnson