Summary
Overview
Work History
Education
Skills
Certification
Affiliations
Languages
Timeline
Generic
Lutrica Clark

Lutrica Clark

Griffin

Summary

Dynamic professional with extensive experience at Griffin-Spalding County School System, excelling in customer service and problem resolution. Proven ability to manage front office operations and maintain accurate records. Skilled in data entry and scheduling, consistently ensuring efficiency and satisfaction in fast-paced environments. Reliable team player with strong multitasking abilities.

Overview

24
24
years of professional experience
1
1
Certification

Work History

Front Office/Discipline Clerk

Griffin-Spalding County School System
Griffin
01.2021 - Current
  • Managed front desk operations and ensured smooth guest check-in processes.
  • Handled guest inquiries and resolved issues promptly and effectively.
  • Provided excellent customer service to ensure customer satisfaction.
  • Greeted customers and answered inquiries in a professional manner.
  • Answered incoming calls and transferred them to the correct department or personnel.
  • Scanned documents into the computer system for easy retrieval when needed.
  • Maintained filing systems and retrieved documents upon request from staff members.
  • Updated electronic calendars with upcoming events and scheduled meetings.
  • Reviewed safety, health, and sanitation processes throughout areas and enforced rules to promote security and safety.
  • Monitored office equipment and facilitated repairs, ensuring operational efficiency.
  • Processed and filed paperwork, maintaining accurate and up-to-date records.
  • Maintained positive working relationship with fellow staff and management.
  • Maintained front desk to provide positive first impression.
  • Scheduled service and changed and ordered toner to keep printers and copiers functioning.
  • Assisted with set up for social events and food deliveries.
  • Offered reception coverage to relieve staff during absences or breaks.

Deputy Registrar

Spalding County Board of Commissioner
Griffin
04.2014 - Current
  • 40+ hours/week
  • Data entry
  • Register Voters online /and DMV
  • Removed Deceased Voters
  • Removed Felon Voters
  • Removed MOC/MOS Voters
  • Mail out Absentee Applications and Ballots
  • Training Rolling

Substitute Teacher

Griffin-Spalding County School System
Griffin
08.2008 - Current
  • 8+ hours/day (when able to work)
  • Administered class Assignments
  • Grading Papers
  • Hall and Bus Monitor
  • Monitored Students in Classroom Setting

Tech. Support Customer Service Remote Rep

Asurion DirecTv
Griffin
07.2013 - 11.2016
  • 25+ hours/week
  • Trouble shooted Equipment
  • Upgraded Accounts
  • Navigated Accounts
  • Sold Protection Plans
  • Worked Equipment Claims and Adjustments
  • Completed WBTs (Web Based Training)
  • (Work At Home Position)

SSC Flats

JC Penney Outlet (Randstad)
Forest Park
01.2012 - 08.2012
  • 20 hours/week
  • Detailed Express Checked items
  • Verified the prices
  • Re-ticketed
  • Sorted and Scan boxes to be shipped
  • Analyzed merchandise to be shipped and received
  • Cut Open Boxes and Hung clothes to be shipped

Office Assistant (Receptionist & Billing Clerk)

McIntosh Trail Behavioral Health Center
Griffin
05.2001 - 08.2009
  • 40+ hours/week
  • Performed all general office duties.
  • Coded and enter service tickets (for services rendered to Substance Abuse, Mental Health, and Older Adult consumers.)
  • Greeted and assisted consumer and visitors while handling incoming calls.
  • Received intake information from referring centers for new customers.
  • Performed duties concerning the upkeep of all customer’s medical records and other files.
  • Scheduling appointments for the facility and other referral resources
  • Collected Payment and made weekly deposit.

Dispatcher/ Telecommunications

Spalding County Communication (E911)
Griffin
08.2008 - 04.2009
  • 40+ hours/week
  • Performed multi-task
  • Answered multi 911 lines, Administrative lines
  • Dispatched for Griffin and Spalding county Police department, Sheriff Office, Griffin and Spalding county Fire, and EMS

Education

Intermediate Certificate - Accountant / Bookkeeping

Udemy
Online
04-2024

Griffin Technical College
Griffin, Ga
03.2001

High School Diploma -

Griffin High School
Griffin, Ga
05-1988

Some College (No Degree) -

Griffin Technical College
Griffin, Ga

Skills

  • -Claims Adjuster
  • -Ordering Inventory, Filing, Printing, Faxing, Etc
  • -Data Entry (30wpm)
  • -Data Analyzing
  • -Maintains Records, Logs, Files
  • -Compiling Charts, Data For Grants, Presentations
  • -Scheduling Appts
  • -Research Asst
  • -Trained Lab Worker
  • -Insurance Verification
  • -In/Outbound Calls
  • Virtual Desk Top, People Soft, Windows 95, 98, 2000, XP, Vista, Windows 7 & 8, Word Perfect, All Microsoft Office Suites, Works, Word, Excel, PowerPoint, Outlook, Access, Publisher, OS X Operating Systems (iMac, iPads, iCloud, etc) SPSS, Chem Draw, Internet, Intranet Browsers, Cash Registers, etc
  • Customer service
  • Problem resolution
  • Cash handling
  • Cash management
  • Supply tracking
  • Administrative support
  • Prioritization
  • Basic accounting
  • Customer satisfaction
  • Telephone etiquette
  • Filing systems
  • Bookkeeping
  • Mail processing
  • Records maintenance
  • Conflict resolution
  • Inventory control
  • Reliable and punctual
  • Switchboard operation
  • Multitasking Abilities

Certification

  • Notary Public 2016
  • GEOA/Registrar
  • Certified
  • Certified Office Assistance
  • Certified Beginning Bookkeeping
  • Certified Beginning Accountant

Affiliations

  • Softball
  • Basketball

Languages

English
Professional

Timeline

Front Office/Discipline Clerk

Griffin-Spalding County School System
01.2021 - Current

Deputy Registrar

Spalding County Board of Commissioner
04.2014 - Current

Tech. Support Customer Service Remote Rep

Asurion DirecTv
07.2013 - 11.2016

SSC Flats

JC Penney Outlet (Randstad)
01.2012 - 08.2012

Substitute Teacher

Griffin-Spalding County School System
08.2008 - Current

Dispatcher/ Telecommunications

Spalding County Communication (E911)
08.2008 - 04.2009

Office Assistant (Receptionist & Billing Clerk)

McIntosh Trail Behavioral Health Center
05.2001 - 08.2009

Intermediate Certificate - Accountant / Bookkeeping

Udemy

Griffin Technical College

High School Diploma -

Griffin High School

Some College (No Degree) -

Griffin Technical College

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Lutrica Clark