Carmen Dowdell
Summary
Meticulous administrative professional bringing demonstrated success in managing nurse station operations, including processing lab testing orders, monitoring medication inventory and collaborating with management to foster efficiency. Accustomed to transcribing physicians' orders and liaising with healthcare professional to deliver superior care.
Organized and detail-oriented Investigator dedicated to improving efficiency, productivity and profitability through continuous process improvement. Analytical thinker skilled at developing innovative solutions to complex problems.
Overview
7
7
years of professional experience
1
1
Certification
Work History
PCA/CNA/Ward Clerk
University Hospital And Medical Center
01.2023 - Current
- Completed activities of daily living for patients unable to self-care, and assisted those with limited mobility in completing tasks.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Changed linens in rooms, keeping spaces fresh and clean for patient health and satisfaction.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
Certified Nursing Assistant
Thomas Hospital Infirmary Health
01.2020 - 04.2022
- Assists department manager with secretarial duties related to unit.
- Answering patient lights and performs services in a timely manner that adds to the physical well-being of the patient.
- Transporting patients to and from various treatment centers when necessary; assists transporters in moving patients in and out of stretchers and wheelchairs
- Bathes, dresses/undresses patients assist with personal hygiene
- Assists the Charge Nurse, RN or LVN with patient care activities involving activities of daily living
Phlebotomist Technician
Providence Hospital Medical
05.2020 - 10.2021
- Assists with Performance Improvement data collection as assigned
- Maintains records of tests performed and blood samples taken
- May perform special tests such as clotting time, bleeding time and glucose tolerance tests and report test results
- Collects specimens such as throat swabs, performs skin tests and sweat chloride testing
- Follows established procedures for proper identification of patients, greeting all patients in a courteous manner introducing self and calling patient by name
- Performs blood collection procedures and related tasks
- Greets patients warmly and professionally at check in or when they present to outpatient lab desks or when entering a patient's room and completes test request entry and specimen receipt using lab computer
Customer Service Rep
Easy Money Title Pawn & Cash
09.2020 - 12.2020
- Perform the basic transactions of a paying and receiving teller such as accepting deposits and loan payments, verifying cash and endorsements, cashing checks within limits and obtaining further authorization when necessary, issuing money orders, Cashier's checks, and redeeming savings bonds
- Listens carefully to the client and willingly assists with any questions or problems the client has
- Performs duties related to balancing individual cash and end of day proof
- Performs office work as necessary or assigned
- Responds to customer inquiries and assists with solving customer concerns
Home Care Aide
Saads Health Care
08.2020 - 11.2020
- Assist with personal care (bathing, dressing, etc.)
- Assist client with the self-administration of medications (no administering or measuring)
- Assist with meal preparation
- Provide routine house cleaning
- Perform all duties within the boundaries of the personal care policies and procedures
- Administers care within regulated scope of practice
Certified Nursing Assistant
Ashland Place Health And Rehabilitation, LLC
08.2019 - 10.2020
- Answering patient lights and performs services in a timely manner that adds to the physical well-being of the patient
- Bathes, dresses/undresses patients assist with personal hygiene
- Assists the Charge Nurse, RN or LVN with patient care activities involving activities of daily living
- Makes routine rounds on each assigned resident and patient in accordance with established procedures
Hostess
SPRINGHILL MEDICAL CENTER
01.2019 - 07.2019
- Carrying out any miscellaneous duties and responsibilities as requested by your Manager pertaining to total quality service delivered in Restaurant
- To assist guests regarding food and beverage menu items in an informative and helpful way
- Assist guests regarding food and beverage menu items in an informative and helpful way
Crew Member
Wendy's
05.2016 - 10.2018
- Dust, vacuum, assist with all necessary clean-up
- Serve food at proper portions as requested
- Work on a register
- Cleans and stocks customer eating area(s), work stations, and equipment
- Worked front counter, drive-thru and other areas.
- Worked well with teammates and accepted coaching from management team.
Education
Associate of Applied Science - Business Administration/Social Services
Bishop State Community College
Mobile, AL05.2024
High School Diploma -
C.F Vigor High School
Prichard,AL05.2019
Skills
- Claim Forms
- Teamwork and Collaboration
- Appointment Scheduling
- Records Management
- Patient Services Management
- Negotiation and Mediation Skills
- Customer Experience
- Strong Communication and Interpersonal Skills
- Underwriting Knowledge
- Texas Claims Adjuster License
- Medical Terminology
- Medical Records Management
Accomplishments
- Certified Nursing Assitant
- Certified Phlebotomy Technician
- License Adjuster: Texas & Alabama All Lines Adjuster( Auto, Health, Property ect )
Certification
- CNA - Certified Nurse Assistant
- PT - Phlebotomy Technician
- CIE - Certified Insurance Examiner
Timeline
PCA/CNA/Ward Clerk
University Hospital And Medical Center
01.2023 - Current
Customer Service Rep
Easy Money Title Pawn & Cash
09.2020 - 12.2020
Home Care Aide
Saads Health Care
08.2020 - 11.2020
Phlebotomist Technician
Providence Hospital Medical
05.2020 - 10.2021
Certified Nursing Assistant
Thomas Hospital Infirmary Health
01.2020 - 04.2022
Certified Nursing Assistant
Ashland Place Health And Rehabilitation, LLC
08.2019 - 10.2020
Hostess
SPRINGHILL MEDICAL CENTER
01.2019 - 07.2019
Crew Member
Wendy's
05.2016 - 10.2018
Associate of Applied Science - Business Administration/Social Services
Bishop State Community College
High School Diploma -
C.F Vigor High School
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