Jordan Walker
Austin,TX
Summary
Results-oriented Property & Casualty Insurance professional with 8+ years of experience in claims adjusting, team management, advocacy, high-volume policy sales (personal and commercial lines), and agency operations. Consistently achieve strong production, averaging ~$80,000 in monthly premium written through effective sales, client service, and networking. Expertise in Xactimate, multi-state licensing, team leadership, lead generation, and compliance. Proven in delivering accurate resolutions, exceeding sales goals, and building long-term client relationships.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Insurance Agent / Account Manager / Office Manager
Sotelo Agency Group
Austin, TX
04.2025 - Current
- Consistently produce high sales volume, averaging ~$80,000 in monthly premium written through proactive sales of personal and commercial P&C policies across multiple carriers.
- Manage high-volume incoming calls/requests, delivering expert advice on coverage options, policy changes, claims support, and tailored solutions for individuals and businesses.
- Service existing book of business, handling endorsements, billing, claims coordination, and annual reviews to drive retention and identify cross-sell/up-sell opportunities in personal and commercial lines.
- Coordinate carrier appointments, ensure regulatory compliance through accurate reporting, track commissions, and maintain operational efficiency as office manager.
- Generate qualified leads via strategic networking with real estate agents, mortgage loan officers, and other partners, fueling sustained premium growth.
Claims Manager
Eberl Claims Services
08.2024 - 03.2025
- Led a team of 6 claims advocates, providing training, coaching, and daily support to enhance accuracy, efficiency, and quality in property claims advocacy.
- Performed in-depth quality audits on team claims, detecting and correcting issues in coverage determination, documentation, Xactimate estimates, and regulatory compliance.
- Tracked and reported key performance metrics, analyzed trends, and drove process enhancements that improved team outcomes and reduced errors.
- Acted as primary escalation resource for complex cases, guiding advocacy efforts to achieve fair, policy-aligned resolutions for clients.
Desk Adjuster
Alacrity Claim Services & Eberl Claims Services
07.2021 - 07.2024
- Handled full-cycle property claims for multiple carriers, from intake to closure, conducting thorough investigations to establish coverage, cause, and loss extent.
- Interviewed stakeholders, collected evidence, and analyzed details to support defensible decisions and settlements.
- Developed precise loss estimates using Xactimate, ensuring accurate valuations for personal and commercial property claims.
- Negotiated settlements on diverse perils and complexities, achieving prompt and equitable resolutions while adhering to policy terms.
- Promoted to Claims Manager in 2024
Account Manager Agent (P&C Licensed)
Amerifirst Insurance Agency
Austin, TX
11.2018 - 07.2021
- Delivered phone-based service to prospects and clients, assessing needs and generating new business opportunities across personal and commercial lines.
- Sold and bound policies for 20+ carriers (including Progressive, Nationwide), managing quotes, applications, and cross-selling to meet production targets.
- Reviewed agency-issued policies for accuracy, underwriting compliance, and follow-up requirements, minimizing errors and ensuring smooth processing.
- Issued policies, managed e-signatures and documentation, and prioritized client satisfaction to support retention and referrals.
Education
Associate of Arts - Business
Austin Community College
Austin, TXSkills
- Xactimate Proficiency (Estimating & Loss Valuation)
- Property & Casualty Claims Management & Advocacy
- High-Volume Policy Sales & Servicing (Personal & Commercial Lines)
- Multi-State Adjuster & Agent Licensing
- Advanced Microsoft Office Suite (Excel, Word, Outlook)
- Customer Service, Negotiation & Needs Analysis
- Claims Investigation, Coverage Analysis & Settlement
- Team Training, Mentoring & Performance Reporting
- Lead Generation & Referral Networking (Real Estate, Lenders)
- Typing Speed: 60 WPM Strong Verbal & Written Communication
- Quoting and Selling Policies
Certification
- Licensed Property & Casualty Insurance Adjuster – Active in 12 States
- Licensed Property & Casualty Insurance Agent – Active in 2 States
- IICRC Water Remediation Technician – Current
- IICRC Applied Structural Drying – Current
Timeline
Insurance Agent / Account Manager / Office Manager
Sotelo Agency Group
04.2025 - Current
Claims Manager
Eberl Claims Services
08.2024 - 03.2025
Desk Adjuster
Alacrity Claim Services & Eberl Claims Services
07.2021 - 07.2024
Account Manager Agent (P&C Licensed)
Amerifirst Insurance Agency
11.2018 - 07.2021
Associate of Arts - Business
Austin Community College