Summary
Overview
Work History
Education
Skills
Accomplishments
Park Hyatt Spotlight
Timeline
Generic
Asia Richardson

Asia Richardson

Chicago,IL

Summary

Dedicated, proactive professional adept at consistently fulfilling company needs through organized practices. Thrives under pressure and adapts to new situations and challenges, ultimately elevating the organizational brand.

Overview

5
5
years of professional experience

Work History

Front Office/ Telecommunications Agent

Park Hyatt Chicago
12.2022 - Current
  • Handled phone calls and emails, providing information and ensuring effective business correspondence
  • Organized both physical and digital files and updated reports to coordinate project materials
  • Updated system to organize office documentation, maximizing efficiency and increasing productivity
  • Reduced financial discrepancies by accurately analyzing and managing customer orders and invoices for various companies
  • Processed incoming or outgoing mail, packages or deliveries
  • Performed wide-ranging administrative, financial and service-related functions.

Front Office Host

Ambassador Chicago
09.2022 - 10.2024


  • Facilitated successful front desk operations for high-volume hotel
  • Coordinated with internal departments to handle wide range of guest needs
  • Input customer data into reservation systems and updated to reflect room changes.
  • Drafted common document templates to reduce time spent creating documents from scratch.
  • Streamlined office operations by effectively monitoring and addressing client correspondence and data communications.

Front Office Administrator

Radisson Blu Aqua
02.2020 - 09.2022


  • Provided secretarial and office management support while building cooperative working relationships
  • Responded effectively to sensitive inquiries or complaints
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Improved customer satisfaction scores through application of superior conflict resolution and problem-solving skills.
  • Delegated tasks to administrative support staff to organize and improve office efficiency.
  • Trained team members on new hotel services and products to support promotional efforts.

Education

Associate of Applied Science - Nursing

Chamberlain University
Downers Grove, IL
05.2027

High school diploma - undefined

Lanier High School
Sugar Hill, GA
05.2020

Skills

  • Critical Care Experience
  • Responding to customer situations with sensitivity
  • Demonstrating customer service skills in a call center setting
  • Reservations Management
  • Switchboard Operation
  • Invoicing and Billing
  • Phone and Email Etiquette
  • Confidential Document Control
  • Technologically Savvy
  • Cash Deposit Preparation
  • Event Promotion

Accomplishments

  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Nominated"Spotlight of Quater" for delivering outstanding administrative support.
  • Responded to over 80+ customer inquiries each day.


Park Hyatt Spotlight

The Park Hyatt Spotlight is given to team members who showcase superb collaboration among co-workers & provide a level of customer service in which luxury and personalization meet.  To be awarded or nominated for this award is a great accomplishment in showing your effort to go above and beyond for your team & guests. 

Timeline

Front Office/ Telecommunications Agent

Park Hyatt Chicago
12.2022 - Current

Front Office Host

Ambassador Chicago
09.2022 - 10.2024

Front Office Administrator

Radisson Blu Aqua
02.2020 - 09.2022

Associate of Applied Science - Nursing

Chamberlain University

High school diploma - undefined

Lanier High School

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Asia Richardson