Summary
Overview
Work History
Education
Skills
Current Job
Timeline
Generic
Victoria Carrera

Victoria Carrera

Summary

Highly organized, resourceful professional with over 20 years of hospitality experience, including the Manchester Grand Hyatt San Diego, Omni Hotel, Thompson Seattle, and Park Hyatt Chicago. Known for my methodical approach to tasks and passion for exemplary service, I am driven to excel in dynamic, demanding environments. My record at the Manchester Grand Hyatt San Diego demonstrates my excellence in leadership and customer satisfaction.

Overview

24
24
years of professional experience

Work History

Operations Supervisor

Manchester Grand Hyatt San Diego
05.2022 - Current

- Managed a team of over 30 colleagues from around the world, fostering a culture of excellence and accountability.

- Contributed to the team to achieve a $2,000,000 upsell goal for 2024 worldwide.

- Coordinated strategies to increase customer satisfaction to 80% and elite customer service to 100% consistently in 2024.

- Awarded the Grand Excellence accolade for operational excellence.

- Contributed to the Safety Committee.

Assistant Front Office Manager

Omni La Costa Resort & Spa
05.2021 - 04.2022

- Implemented a complete revamp of the guest’s check in process, reducing average wait times by 30% while enhancing guest satisfaction and operational efficiency.

- Led the execution of high-profile VIP events, ensuring bespoke services, and maintaining the company’s reputation for luxury hospitality.

- Designed an employee recognition program that improved moral and decreased absenteeism by 15%.

Night Auditor

Hyatt Place Vista/Carlsbad
09.2020 - 04.2021

Night Auditor

Thompson Seattle Hotel
05.2019 - 08.2020

Assistant Store Manager

Michael Kors Seattle
10.2018 - 06.2019

Front Office Agent/Part Time

The Edgewater Hotel Seattle
04.2018 - 05.2019

Sales Lead / Key Holder

Burberry Palazzo Las Vegas
06.2017 - 03.2018

Store Manager

Bottega Veneta Mexico City / Bottega Veneta Crystals City Center Las Vegas
12.2014 - 04.2017

Key Holder

Burberry Las Vegas Palazzo Hotel
10.2013 - 08.2014

Sales Associate

Barneys New York Chicago
11.2011 - 08.2013

Key Holder / Assistant Manager

Burberry Chicago / Burberry Forum Shops Las Vegas
11.2009 - 08.2011

Sales Associate

Louis Vuitton Wynn Hotel / Louis Vuitton Chicago Michigan Avenue
02.2005 - 03.2005

NOMI Hostess / Banquet Server

Park Hyatt Chicago Hotel
08.2001 - 01.2004

Education

Bachelor of Science - Business Management

University of Phoenix
01.2013

Master of Business Administration -

University of Phoenix
01.2010

Skills

  • Leadership and change management
  • Inventory Management
  • Workflow optimization
  • Productivity management
  • Human and interpersonal skills
  • Root cause analysis
  • Operational Planning
  • Team Building

Current Job

Operations Supervisor, Manchester Grand Hyatt San Diego, 05/13/22

Timeline

Operations Supervisor

Manchester Grand Hyatt San Diego
05.2022 - Current

Assistant Front Office Manager

Omni La Costa Resort & Spa
05.2021 - 04.2022

Night Auditor

Hyatt Place Vista/Carlsbad
09.2020 - 04.2021

Night Auditor

Thompson Seattle Hotel
05.2019 - 08.2020

Assistant Store Manager

Michael Kors Seattle
10.2018 - 06.2019

Front Office Agent/Part Time

The Edgewater Hotel Seattle
04.2018 - 05.2019

Sales Lead / Key Holder

Burberry Palazzo Las Vegas
06.2017 - 03.2018

Store Manager

Bottega Veneta Mexico City / Bottega Veneta Crystals City Center Las Vegas
12.2014 - 04.2017

Key Holder

Burberry Las Vegas Palazzo Hotel
10.2013 - 08.2014

Sales Associate

Barneys New York Chicago
11.2011 - 08.2013

Key Holder / Assistant Manager

Burberry Chicago / Burberry Forum Shops Las Vegas
11.2009 - 08.2011

Sales Associate

Louis Vuitton Wynn Hotel / Louis Vuitton Chicago Michigan Avenue
02.2005 - 03.2005

NOMI Hostess / Banquet Server

Park Hyatt Chicago Hotel
08.2001 - 01.2004

Bachelor of Science - Business Management

University of Phoenix

Master of Business Administration -

University of Phoenix

Similar Profiles

CREATE PROFILE
Victoria Carrera