Victoria Carrera
Summary
Highly organized, resourceful professional with over 20 years of hospitality experience, including the Manchester Grand Hyatt San Diego, Omni Hotel, Thompson Seattle, and Park Hyatt Chicago. Known for my methodical approach to tasks and passion for exemplary service, I am driven to excel in dynamic, demanding environments. My record at the Manchester Grand Hyatt San Diego demonstrates my excellence in leadership and customer satisfaction.
Overview
24
24
years of professional experience
Work History
Operations Supervisor
Manchester Grand Hyatt San Diego
2022.05 - Current
- Managed a team of over 30 colleagues from around the world, fostering a culture of excellence and accountability.
- Contributed to the team to achieve a $2,000,000 upsell goal for 2024 worldwide.
- Coordinated strategies to increase customer satisfaction to 80% and elite customer service to 100% consistently in 2024.
- Awarded the Grand Excellence accolade for operational excellence.
- Contributed to the Safety Committee.
Assistant Front Office Manager
Omni La Costa Resort & Spa
2021.05 - 2022.04
- Implemented a complete revamp of the guest’s check in process, reducing average wait times by 30% while enhancing guest satisfaction and operational efficiency.
- Led the execution of high-profile VIP events, ensuring bespoke services, and maintaining the company’s reputation for luxury hospitality.
- Designed an employee recognition program that improved moral and decreased absenteeism by 15%.
Night Auditor
Hyatt Place Vista/Carlsbad
2020.09 - 2021.04
Night Auditor
Thompson Seattle Hotel
2019.05 - 2020.08
Assistant Store Manager
Michael Kors Seattle
2018.10 - 2019.06
Front Office Agent/Part Time
The Edgewater Hotel Seattle
2018.04 - 2019.05
Sales Lead / Key Holder
Burberry Palazzo Las Vegas
2017.06 - 2018.03
Store Manager
Bottega Veneta Mexico City / Bottega Veneta Crystals City Center Las Vegas
2014.12 - 2017.04
Key Holder
Burberry Las Vegas Palazzo Hotel
2013.10 - 2014.08
Sales Associate
Barneys New York Chicago
2011.11 - 2013.08
Key Holder / Assistant Manager
Burberry Chicago / Burberry Forum Shops Las Vegas
2009.11 - 2011.08
Sales Associate
Louis Vuitton Wynn Hotel / Louis Vuitton Chicago Michigan Avenue
2005.02 - 2005.03
NOMI Hostess / Banquet Server
Park Hyatt Chicago Hotel
2001.08 - 2004.01
Education
Bachelor of Science - Business Management
University of Phoenix
01.2013
Master of Business Administration -
University of Phoenix
01.2010
Skills
- Leadership and change management
- Inventory Management
- Workflow optimization
- Productivity management
- Human and interpersonal skills
- Root cause analysis
- Operational Planning
- Team Building
Current Job
Operations Supervisor, Manchester Grand Hyatt San Diego, 05/13/22
Timeline
Operations Supervisor
Manchester Grand Hyatt San Diego
2022.05 - Current
Assistant Front Office Manager
Omni La Costa Resort & Spa
2021.05 - 2022.04
Night Auditor
Hyatt Place Vista/Carlsbad
2020.09 - 2021.04
Night Auditor
Thompson Seattle Hotel
2019.05 - 2020.08
Assistant Store Manager
Michael Kors Seattle
2018.10 - 2019.06
Front Office Agent/Part Time
The Edgewater Hotel Seattle
2018.04 - 2019.05
Sales Lead / Key Holder
Burberry Palazzo Las Vegas
2017.06 - 2018.03
Store Manager
Bottega Veneta Mexico City / Bottega Veneta Crystals City Center Las Vegas
2014.12 - 2017.04
Key Holder
Burberry Las Vegas Palazzo Hotel
2013.10 - 2014.08
Sales Associate
Barneys New York Chicago
2011.11 - 2013.08
Key Holder / Assistant Manager
Burberry Chicago / Burberry Forum Shops Las Vegas
2009.11 - 2011.08
Sales Associate
Louis Vuitton Wynn Hotel / Louis Vuitton Chicago Michigan Avenue
2005.02 - 2005.03
NOMI Hostess / Banquet Server
Park Hyatt Chicago Hotel
2001.08 - 2004.01
Bachelor of Science - Business Management
University of Phoenix
Master of Business Administration -
University of Phoenix