Kimberly Nielson
Riverside,CA
Summary
Dedicated Treatment Technician with impressive co-occurring expertise. Delivered exceptional patient support in community-based dual-diagnosis treatment facility and contributed to many patients' status improvements. Superb communications skills and compassionate nature enabled positive outcomes in challenging environment.
Overview
7
7
years of professional experience
Work History
Transportation Coordinator
Hotel California By The Sea
08.2022 - Current
- Supported patient confidentiality in accordance with HIPAA regulations.
- Maintained patient records, documenting changes in patient condition.
- Collaborated closely with mental health professionals with treatment plan implementation.
- Provided timely transportation of diverse clients to healthcare facilities.
- Responded with ease to sudden changes in routes and schedules.
- Remained calm and poised in emergent situations.
- Acted as first point of contact and set appointments for prospective clients.
- Scheduled and confirmed appointments and meetings for client's clinical team.
Assistant to Transportation Manager
Hotel California By The Sea
01.2022 - 08.2022
- Trained new staff on job duties, company policies, and safety procedures for rapid onboarding.
- Developed and maintained knowledgeable and productive team of employees.
- Created and enforced detailed organization processes to increase quality and service standards.
Shift Lead
Hotel California By The Sea
02.2018 - 01.2022
- Trained new employees and delegated daily tasks and responsibilities.
- Trained and mentored new employees to maximize team performance.
- Kept employees operating productively and working on task to meet business and customer needs.
- Maintained safe working environment by observing safety procedures, policies and regulations.
- Enforced company policies and regulations with employees.
- Delivered superior training and leadership to teams to boost performance and help team members achieve performance targets.
Treatment Technician
Hotel California By The Sea
05.2016 - 02.2019
- Developed and maintained positive relationships with clients to create safe and supportive environment.
- Applied de-escalation and limit-setting techniques to promote patient cooperation.
- Identified behaviors that necessitated intervention and obtained assistance from qualified personnel to complete intervention.
- Performed scheduled patient safety checks and documented results to establish patients' well-being.
- Observed patient behaviors and mental status and notified RN of unusual or potentially dangerous occurrences.
- Helped patients with meals, activities of daily living (ADLs) and facility transfers to promote security and patient well-being.
- Facilitated group therapy sessions to help clients develop coping strategies and social skills.
- Supported patients needing medical care to relieve patient anxiety and promote positive outcomes.
- Implemented evidence-based therapeutic interventions to help clients manage mental health difficulties.
- Delivered compassionate patient care, focusing on safety, comfort and emotional support.
- Supported patient confidentiality in accordance with HIPAA regulations.
- Treated clients and families with respect and dignity.
- Charted on each patient daily.
- Provided therapeutic activities to assist with patient development.
Education
GED -
Fontana Adult School
Fontana, CACertificate - Psychiatric Technician
Hacienda La Puente Adult School
La Puente, CA02.2015
Skills
- HIPAA Requirements
- Excellent Customer Service Skills
- Mental Health Care
- Social Skills
- Scheduling and Coordinating
- Documentation Skills
- Patient Transportation
- Residential Support
- Managing Transportation
- Attention to Detail
- Time Management
- Willingness to Learn
Timeline
Transportation Coordinator
Hotel California By The Sea
08.2022 - Current
Assistant to Transportation Manager
Hotel California By The Sea
01.2022 - 08.2022
Shift Lead
Hotel California By The Sea
02.2018 - 01.2022
Treatment Technician
Hotel California By The Sea
05.2016 - 02.2019
GED -
Fontana Adult School
Certificate - Psychiatric Technician
Hacienda La Puente Adult School
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