Kiara Pegues
Dallas,TX
Summary
I am an experienced customer service professional with a strong background in healthcare benefits, transportation coordinations and call center support. I am also an expertise in solving complex problems, staying organized, and providing excellent service. I am licensed to work in 35 states.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Transportation Coordinator
UnitedHealthcare
Dallas, TX
11.2024 - Current
- Organized transportation for healthcare members.
- Resolved scheduling and delay issues with transportation vendors.
- Maintained trip records while following HIPAA privacy standards.
- Provided empathetic support to members with any concerns.
Benefits Coordinator
United Healthcare
Dallas, TX
09.2023 - 11.2024
- Reviewed and corrected open enrollment applications.
- Answered 45-60 daily call inquiries.
- Guided employees through COBRA benefits during the transition.
- Simplified access to benefit information for employees, using tools and resources.
- Complied with COBRA and HIPAA regulations.
Customer Service Representative
JP Morgan Chase
Plano, Texas
01.2021 - 06.2023
- Resolved customer issues and provided assistance using phone and chat.
- Recommended products tailored to the customer's needs.
- Kept records accurate, and up to date.
- Collaborated with teams to meet goals and resolve complex issues.
Customer Service Representative
CSI
Kilgore, TX
10.2016 - 01.2018
- Handled high call volume and provided clear and accurate information to customers.
- Documented customer interactions and escalated unresolved issues.
- Consistently achieved performance goals.
Skills
- Customer service
- Support
- Benefits and insurance compliance (COBRA, HIPAA)
- Scheduling and transportation coordination
- Problem solving
- Multitasking
- Time management
- Conflict resolution
- Attention to detail
- Leadership
Certification
- Insurance License
Timeline
Transportation Coordinator
UnitedHealthcare
11.2024 - Current
Benefits Coordinator
United Healthcare
09.2023 - 11.2024
Customer Service Representative
JP Morgan Chase
01.2021 - 06.2023
Customer Service Representative
CSI
10.2016 - 01.2018
- Insurance License
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