Jailene Rodriguez
Fontana,United States
Summary
A well-spoken dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.
Overview
7
7
years of professional experience
Work History
Transportation Coordinator
Walmart
Fontana, CA
09.2024 - Current
- Coordinated driver dispatch to accomplish daily delivery requirements.
- Tracked shipments from dispatch through delivery to verify timely arrival.
- Ensured timely delivery of goods by closely monitoring shipments and proactively addressing potential delays.
- Coordinated dispatching of Number drivers to accomplish daily delivery requirements.
- Identified appropriate travel routes in accordance with applicable traffic and bulk cargo transportation laws, regulations, protocols, and guidelines.
- Met safety and regulatory standards for full operational compliance.
- Coordinated complex transportation projects, effectively allocating resources and staff to ensure successful outcomes.
- Worked closely with personnel, customers, and contractors to resolve problems.
- Worked with service providers to resolve issues and correct delays.
Fraud Analyst
CO-OP Solutions
04.2019 - Current
- Reviewed reports and individual transactions which appeared suspicious to uncover possible fraudulent activity.
- Analyzed large amounts of data to find patterns of fraud and anomalies.
- Contacted customers directly to notify of fraudulent activity and minimize impacts.
- Collaborated with team members to discuss fraud trends and brainstorm methods to combat this type of crime.
- Provided exemplary level of customer service to clients and company personnel.
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
CSP/Receptionist
H&R Block
01.2024 - 04.2024
- Eficiently managed front desk operations, including answering phones, greeting visitors, and providing customer service support to ensure a positive experience for all clients.
- Demonstrated exceptional communication skills when responding to inquiries in person, over the phone, and through email to address customer needs promptly and effectively.
- Proficiently scheduled appointments, coordinated meeting room arrangements, and maintained office supplies inventory to optimize daily operations and productivity.
- Assisted with resolving customer concerns and complaints by offering solutions and escalating issues as needed to uphold high standards of customer service and satisfaction.
Special Services Associate
The Home Depot
03.2018 - 04.2019
- Ofered friendly and efficient service to customers, handled challenging situations with ease.
- Maintained up-to-date knowledge of product and service offerings to serve as informational resource to customers and team members.
- Served senior member of customer service team by training new hires, answering coworkers' questions and encouraging adherence to company policies.
- Operated cash register and assisted co-workers with complex transactions such as will-calls and special orders.
- Utilized Home Depot POS system to maintain company's database of key information.
- Greeted customers, helped locate merchandise and suggested suitable options.
- Answered customer questions about products and services, helped locate merchandise and promoted key items.
Education
G.E.D -
Fontana Adult School
Fontana, CA09.2019
Skills
- Fraud Detection
- Data Analysis
- Customer Communication
- Team Collaboration
- Customer Service
- Quick Learning
- Problem Solving
- Training and Mentoring
- Cash Handling
- POS System Operation
- Product Knowledge
- Sales Promotion
- Transportation scheduling
- Workflow coordination
- Delivery issues resolution
- Incident reporting
- Dispatching coordination
Timeline
Transportation Coordinator
Walmart
09.2024 - Current
CSP/Receptionist
H&R Block
01.2024 - 04.2024
Fraud Analyst
CO-OP Solutions
04.2019 - Current
Special Services Associate
The Home Depot
03.2018 - 04.2019
G.E.D -
Fontana Adult School