Sophonie Morency
Port Saint Lucie
Summary
Self-motivated and professional skilled at building strong working relationships with fellow staff, supervisors, and community members. 12+ years of work history with background in U.S. government security, administration, conflict management, and customer service. Ability to grasp concepts quickly and perform them efficiently. Passionate about teamwork and serving others. Eager to explore and take on new responsibilities that will enhance my skills and expand my knowledge in a professional environment.
Highly skilled in transportation security screening with background in conducting thorough inspections and ensuring safety compliance. Possess strong analytical abilities, adept at identifying potential security threats and resolving conflicts swiftly. Improved overall security protocol adherence through effective communication and training. Demonstrated commitment to maintaining secure environments for passengers and staff alike.
Overview
18
18
years of professional experience
2013
2013
years of post-secondary education
Work History
Transportation Security Officer (TSO)
Transportation Security Administration (TSA)
West Palm Beach
10.2016 - Current
- Provide and ensure security and protection of air travelers, airports and aircraft in a courteous and professional manner.
- Conduct visual inspection of traveling documents and government-issued identification in order to identify and report fraud.
- Operate various screening equipment including X-Ray, explosion detection technology as well as body scanners to identify dangerous objects in baggage, cargo and on passengers, and preventing those objects from being transported onto aircraft.
- Perform searches and screening, which included physical interaction with passengers who are unable to successfully pass through metal detectors, or who have randomly identified for such searches and the search of any and all property containing suspicious items or threats (i.e., pat-downs, handheld wand searches).
- Engage in continuous development of critical thinking skills that are necessary to mitigate actual and potential security threats by identifying, evaluating, and applying appropriate situational options and approaches.
- Maintain focus and awareness while working in an occasionally stressful environment which includes background noise from alarms, agitated and disruptive passengers, time pressure.
- Fort Lauderdale, FL
- Salary: $42,000 Annually
- Hours/Week: 30
- Grade: Band E
- Screen passengers and baggage for prohibited items using advanced imaging technology.
- Conduct thorough inspections of carry-on luggage and personal items.
- Collaborate with law enforcement to address security threats and incidents.
- Monitor security checkpoints to ensure compliance with safety regulations.
- Respond effectively to alarms and alerts during security screenings.
- Provide clear instructions to passengers regarding security procedures.
- Maintain a professional demeanor while managing stressful situations.
- Train new officers on screening protocols and security measures.
- Reviewed IDs and other paperwork to verify personal information and to check for fraudulent documents.
- Utilized problem solving skills to deescalate difficult customer service encounters.
- Guarded restricted areas to prevent unauthorized entry.
- Upheld strong customer service standards while completing screenings.
- Searched individuals and baggage for weapons and other prohibited items.
- Ensured that all personnel entering restricted areas had proper credentials and authorization.
- Performed security screenings of passengers and their carry-on items to detect prohibited items.
- Provided security and protection to travelers across all transportation sectors.
- Assisted passengers with disabilities in walking through screening checkpoints.
- Assisted in training new Transportation Security Officers on proper screening techniques.
- Used x-ray scanners to check luggage and carry-on items for unauthorized materials.
- Operated controls on explosive detection system to manipulate and clear images.
- Participated in regular drills designed to test preparedness levels for potential threats.
- Communicated effectively with team members while performing duties under pressure.
- Responded quickly in emergency situations by utilizing appropriate safety protocols.
- Interacted professionally with co-workers, supervisors, travelers, vendors, and other stakeholders at the airport facility.
- Verified identification documents such as passports and driver's licenses prior to boarding aircrafts.
- Assisted travelers with questions regarding airport security regulations and procedures.
- Completed thorough zone searches to check for physical tampering and restricted items.
- Maintained knowledge of current aviation security standards and best practices.
- Reported any violations of TSA regulations or policies to supervisory staff immediately.
- Worked with local and federal law enforcement agents to apprehend suspicious individuals.
- Watched each individual to assess demeanor and look for suspicious behavior.
- Identified suspicious behavior or objects through the use of CCTV cameras.
- Completed routine and incident-related documentation.
- Provided instructions to individuals on how to properly place their bags onto conveyor belts for inspection purposes.
- Coordinated and maintained smooth passenger traffic flow through airport security checkpoints.
- Documented incidents involving passengers in accordance with agency protocols.
- Monitored passenger traffic flow at checkpoints to ensure safe and efficient boarding process.
- Adhered to established operational guidelines and procedures for conducting searches.
- Communicated with other screening staff to promptly call attention to potential or active safety problems.
- Managed multiple tasks simultaneously while adhering to strict deadlines.
- Protected vessels, passengers and crew by testing items and individuals for explosive material residue.
Sales Associate
Ace Cash Express
Miami
09.2013 - 03.2015
- Quickly established credibility with clients and remembered 50+ names of regular, creating a friendly rapport with each customer.
- Consistently met or exceeded quality and performance objectives.
- Processed standard teller transactions for customers including servicing client accounts, accepting loan payments and cashing checks.
- Organized 200+ customer transaction receipts on a daily basis in a timely manner to ensure proper filing.
- Explained, promoted or sold products and services such as travelers checks, savings bonds, money orders, cashier checks, using computerized information about customers to tailor recommendations.
- Miami, FL
- Salary: $32,000
- Hours/Week: 40
- Assisted customers with transactions and inquiries in a fast-paced environment.
- Handled cash, checks, and money orders accurately and efficiently.
- Maintained cleanliness and organization of the sales floor and service areas.
- Collaborated with team members to enhance customer service experiences.
- Processed loan applications and verified customer information for approvals.
- Resolved customer complaints promptly to ensure satisfaction and loyalty.
- Handled customer complaints in a professional manner.
- Answered incoming telephone calls to provide store, products and services information.
- Worked with fellow sales team members to achieve group targets.
- Assisted customers with product selection, sizing and styling.
- Maintained cleanliness of store environment including floors, windows, displays.
- Restocked shelves as needed to ensure sufficient inventory levels.
- Maintained up-to-date knowledge of store merchandise and policies.
- Trained new team members in cash register operation, stock procedures, and customer services.
- Tracked sales performance metrics to identify trends in market place.
Barista Shift Supervisor
Starbucks/HMSHost
Miami
06.2008 - 04.2013
- Accounted for all aspects of the food function encompassing sales, operations, revenue/profitability, food quality, inventory management, vendor relations, and purchasing.
- Trained, scheduled and managed staff of eight individuals.
- Upsold and educated customers on available products.
- Promoted safety and sanitation by inspecting all food products handling, establishing and maintaining safe practices and following HAACP procedures.
- Miami, FL
- Assisted in resolving customer complaints to enhance satisfaction and loyalty.
- Ensured compliance with health and safety standards in the cafe environment.
- Managed inventory levels and ordered supplies to ensure product availability.
- Trained new staff on coffee preparation and customer service protocols.
- Monitored beverage quality and consistency according to company guidelines.
- Supervised and trained new baristas on all aspects of the job, including beverage preparation techniques, customer service protocols, cash handling procedures, and safety regulations.
- Performed opening duties such as setting up espresso machines for the day's operations.
- Monitored stock levels of coffee beans, syrups, cups, lids, and other supplies needed for operation.
- Assisted management in developing training materials for new employees.
- Hosted coffee and tea tastings to showcase seasonal items and boost sales opportunities.
- Checked temperatures of freezers, refrigerators, and heating equipment.
- Inspected coffee brewing equipment to ensure proper functioning.
- Arranged merchandise and built eye-catching displays to increase sales.
- Conducted regular staff meetings to share updates and gather feedback for improvements.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
Education
AS - Criminal Justice
Miami-Dade College
Miami, FLSkills
- Security screening
- X-ray operation
- Threat assessment
- Fraud detection
- Emergency response
- Compliance monitoring
- Customer service
- Situational awareness
- Conflict resolution
- Team collaboration
- Attention to detail
- Problem solving
- Effective communication
- Pat-down procedures
- X-ray machine operation
- Crisis response
Languages
- Creole
- English, fluent
- Creole, native
Accomplishments Awards Memberships
- Awarded Best Screen Operator in 2019
- Active Minds, Historian 2011-2013
- Living Sacrifice Dance Ministry, Liturgical dance, 2013-2014
- SASHA ARTs, Student Peer Educator, 2011-2014
- Miami Club, Community Service Representative, 2011-2013
- Faces of HIV, Volunteer, spring 2012
- Amazing Race, event coordinator, fall 2012
- Model United Nation, historian, 2011
Timeline
Transportation Security Officer (TSO)
Transportation Security Administration (TSA)
10.2016 - Current
Sales Associate
Ace Cash Express
09.2013 - 03.2015
Barista Shift Supervisor
Starbucks/HMSHost
06.2008 - 04.2013
AS - Criminal Justice
Miami-Dade College