Phillish Lane
Flanagan
Summary
Committed Dual-Certified Transportation Security Officer focused on enhancing team performance and ensuring protocol compliance. Manages screening operations while fostering collaboration and continuous learning. Skilled in threat analysis and behavior detection, delivering a secure passenger experience. Expertise in task organization, prioritization, and conflict resolution.
Overview
21
21
years of professional experience
Work History
Transportation Security Officer (TSO) SV-1802 F-02
Transportation Security Administration
Bloomington
01.2023 - Current
- Exercised exceptional leadership, clear authority, and direct team oversight while stepping into designated leadership assignments, driving officer morale and ensuring peak lane efficiency.
- Cultivated a culture of high performance and readiness by promoting collaborative learning opportunities, engaging with peers in interactive operational discussions, and helping coworkers absorb technical procedural data.
- Successfully accomplished heavy checkpoint traffic tasks and dynamically adjusted screening paces to handle unexpected passenger surges, ensuring full alignment with established policies and TSA SOP guidelines.
- Proactively studied independent security materials, historical briefs on aviation terrorist methods, and evolving global concealment techniques to construct an advanced personal knowledge base.
- Proactively solicited operational feedback and technical input from frontline officers, Lead TSOs, and shift Supervisors to strengthen interteam communication lines and sharpen threat mitigation posture.
- Participated in shift briefings on security-sensitive information and threats, translating intelligence updates into actionable strategies for enhanced checkpoint vigilance.
- Planned, coordinated, and engaged in regular team-building exercises to enhance staff communication, build workforce trust, and maximize lane coordination under high-stress conditions.
- Utilized government computer hardware and networked workstations daily to accurately compile operational data, author official memos, complete training, and generate formal incident reports.
- Actively assisted shift leadership and airport authorities with the comprehensive investigation of security incidents, gathering necessary factual data and compiling accurate documentation.
- De-escalated conflicts and misunderstandings involving passengers and coworkers, restoring a professional terminal environment under high-stress conditions.
- Demonstrated strong personal confidence, command presence, and a highly professional demeanor while conducting all daily security duties, establishing clear authority and trust at the checkpoint.
- Actively assisted and guided coworkers with extensive Standard Operating Procedure (SOP) knowledge, ensuring the entire team executed screening duties accurately and uniformly.
- Applied all Standard Operating Procedures (SOPs) at the absolute highest level across both Checkpoint and Baggage environments, mitigating operational errors and maintaining a flaw-free screening line.
- Applied performance behavior detection techniques to assess passenger queues, identifying anomalies and behaviors indicative of potential security risks.
- Applied advanced critical thinking skills and tactical analysis necessary to systematically evaluate screen anomalies, isolate high-risk variables, and effectively mitigate potential threats to federal security lines.
- Maintained dual certification in both Checkpoint and Baggage screening, providing maximum operational flexibility to shift leaders.
- Demonstrated extreme reliability by maintaining an exemplary attendance record with virtually zero unplanned absences.
- Relinquished scheduled vacation and worked critical extra shifts to maintain aviation security during a challenging operational period and government shutdown.
- Served as a designated Passenger Support Specialist, providing specialized, dignified assistance to travelers with disabilities, medical conditions, and mobility devices.
- Formally recognized in the national TSA News (April 21, 2026) following a stellar passenger commendation detailing the expert, empathetic care provided to a passenger mother using a walker.
- Educated the traveling public by delivering clear, actionable instructions regarding screening rules to ease future airport travel for passengers with special needs.
- Honored with the TSA Exemplary Performance Award (December 16, 2025) for outstanding performance, operational dedication, and mission success.
- Central Illinois Regional Airport (BMI) - A federal agency responsible for ensuring the security of the nation's transportation systems.
- Screened passengers to ensure compliance with security regulations. and their belongings for prohibited items.
- Conduct security checks using advanced scanning equipment.
- Monitored passenger behavior to identify potential security threats. to identify suspicious activities.
- Respond to security alarms and investigate potential threats.
- Collaborate with law enforcement during security incidents.
- Maintained a secure environment through effective team communication. through effective communication with team members.
- Utilized problem solving skills to deescalate difficult customer service encounters.
- Monitored restricted areas to maintain security and control access. to prevent unauthorized entry.
- Upheld strong customer service standards while completing screenings.
- Ensured that all personnel entering restricted areas had proper credentials and authorization.
- Performed security screenings of passengers and their carry-on items to detect prohibited items.
- Operated controls on explosive detection system to manipulate and clear images.
- Responded quickly in emergency situations by utilizing appropriate safety protocols.
- Communicated effectively with team members while managing security tasks. with team members while performing duties under pressure.
- Assisted passengers with disabilities in walking through screening checkpoints.
- Coordinated and maintained smooth passenger traffic flow through airport security checkpoints.
- Communicated with other screening staff to promptly call attention to potential or active safety problems.
- Adj. Salary 63,780.00
Stay-at-Home Parent
Flanagan
01.2006 - 01.2023
- Coordinated daily household operations, budgeted expenses, scheduled activities, and managed multiple priorities under tight timelines.
- Demonstrated strong organizational, time-management, and problem-solving skills while providing full-time family care.
- Managed daily schedules for children’s activities and educational tasks.
- Coordinated playdates and community events for social engagement.
- Developed meal plans to ensure balanced nutrition for family.
Security Officer
Ike Skelton Training Site
Jefferson City
01.2006 - 12.2006
- Enforced access control protocols at secure federal military training facility, verifying credentials of personnel and visitors at gate and on site, and searching vehicles to prevent unauthorized access.
- Conducted physical security patrols and monitored facility perimeters, responding to security anomalies and unauthorized entry attempts to enhance overall safety.
- Collaborated with base personnel and leadership to uphold safety standards and ensure compliance with federal security regulations, contributing to a secure environment.
- Federal Training Base - A secure military training facility.
Education
High School Diploma -
Salem R-80 High School
Salem, MO05-2004
Skills
- Security Screening Procedures
- Threat Detection Techniques
- Threat assessment
- Incident reporting
- Technical reporting
- Master SOP Compliance
- Workload management
- Team oversight
- Leadership skills
- Mentorship programs
- Conflict Resolution
- Effective communication
- Problem-solving
- Critical thinking
- Security screening
Awards/Certifications
- TSA News National Recognition, 04/21/26
- TSO Baggage Screening Certification, 03/2026
- TSA Exemplary Performance Award, 12/16/25
- Certified Passenger Support Specialist (PSS), TSA
- TSO Checkpoint Certification Status, 05/2023
- TSA Basic Training Certification, 03/2023
- HAZMAT (EMC) and Uniforms - Collateral Duty, TSA BMI
Yearly adjusted income 63,780.00 PT / Transportation Security Officer 30 hours a week currently summer hours.
Application
06/05/26, Lead Transportation Security Officer (LTSO), Transportation Security Administration (TSA), Bloomington, IL, RE: Application for STSO
Websites
Timeline
Transportation Security Officer (TSO) SV-1802 F-02
Transportation Security Administration
01.2023 - Current
Stay-at-Home Parent
01.2006 - 01.2023
Security Officer
Ike Skelton Training Site
01.2006 - 12.2006
High School Diploma -
Salem R-80 High School