Lorna Grace Bansil
Summary
Experienced in transportation security with comprehensive experience in safeguarding facilities and personnel. Proven ability to lead teams, adapt to dynamic environments, and implement effective security measures. Skilled in risk assessment, crisis management, and regulatory compliance. Known for reliability, collaboration, and achieving optimal results in high-pressure situations.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Lead Transportation Security Officer (SV 1802)
Transportation Security Administration, TSA
07.2024 - Current
- Managed team of trained security professionals engaged in anti-terrorism activities.
- Safeguarded transportation operations at commercial airports and railway stations.
- Established a positive work environment through strong leadership skills and open communication channels among team members.
- Consistently met or exceeded performance metrics, demonstrating commitment to excellence in transportation security operations.
- Addressed any customer complaints or concerns professionally, working towards satisfactory resolutions while upholding TSA standards.
- Oversaw daily inventory management of equipment and supplies, ensuring proper maintenance and availability when needed.
- Participated in ongoing professional development courses to stay current on industry trends and best practices within transportation security field.
- Reduced wait times and increased passenger satisfaction by effectively managing checkpoint operations.
- Ensured adherence to established policies regarding prohibited items, reporting discrepancies as needed for further investigation or disciplinary measures.
- Collaborated with federal, state, and local law enforcement agencies to ensure seamless communication and coordination during security incidents.
- Interacted with public to give directions, explain rules, and regulations and respond to inquiries.
- Performed pat-downs to look for unauthorized materials and weapons.
- Operated x-ray machines, hand wands, and advanced imaging technology to conduct screening of passengers and baggage.
- Streamlined communication between staff, management, and external agencies, resulting in improved operational efficiency.
- Fostered an inclusive work environment by promoting diversity within the team and encouraging open dialogue among staff members.
- Ensured timely transportation operations by efficiently managing resources and addressing potential issues proactively.
- Contributed to a safe travel environment by maintaining up-to-date knowledge of current threats and industry best practices.
- Increased employee retention and morale through positive reinforcement and consistent feedback on work performance.
- Managed daily operations effectively, ensuring the smooth running of all aspects of transportation security.
- Discretely observed behavior and demeanor of travelers and staff to screen for suspicious actions.
- Responded effectively to security incidents and provided guidance regarding security procedures.
- Used explosive detection machines and chemical swab systems to identify potential hazards.
- Developed and maintained positive rapport with passengers and other airport personnel.
- Authenticated boarding passes, identification, and passports to prevent fraudulent travel.
- Engaged in casual conversations with individuals to assess and analyze behaviors.
- Operated X-ray screening machines and tools to screen people, containers, and personal belongings for potential hazards and weapons.
- Executed security rules and procedures and calmly and promptly escorted non-compliant individuals out of building.
- Manually screened passengers unable to pass through metal detectors or who triggered alarms.
- Maintained detailed incident reports, providing crucial information for management decisions regarding security protocols.
- Managed incident reports, documenting occurrences thoroughly for further review and analysis.
Transportation Security Officer (SV 1802)
Transportation Security Administration, TSA
01.2021 - 07.2024
- Enhanced passenger safety by conducting thorough security screenings and inspections of luggage, vehicles, and individuals.
- Assisted passengers with special needs or disabilities during the security screening process, ensuring their comfort and dignity were maintained at all times.
- Detected potential threats by utilizing advanced screening technology, such as X-ray machines and metal detectors.
- Completed extensive training in emergency response protocols related to fire safety and hazardous material handling
- Safeguarded transportation operations at commercial airports and railway stations.
- Managed team of trained security professionals engaged in anti-terrorism activities.
- Controlled situations resulting from security breaches by engaging and containing suspects until police or other security personnel arrived.
- Directed passengers navigating screening process, providing additional support to individuals exhibiting difficulties.
- Adhered to strict screening techniques and procedures while conducting human screenings.
- Acted quickly during emergency situations to reduce opportunity for damage and injury.
- Coordinated with security personnel throughout facility via [Type] device communication, updating colleagues on situations requiring attention or action.
- Reviewed both security camera footage and live feeds to spot trespassers and criminal activity.
- Facilitated safer travel environment by promptly reporting suspicious activities and behaviors.
- Reduced incidence of false alarms by calibrating screening equipment according to specified guidelines.
- Assisted in training of new hires, sharing knowledge and best practices for security screening.
- Enhanced security and reduced wait times by efficiently operating screening equipment.
- Maintained up-to-date knowledge of TSA regulations and guidelines, ensuring compliance in all procedures.
- Improved team morale and efficiency with regular participation in training sessions and workshops.
- Increased detection rates of prohibited items through meticulous baggage inspections.
- Supported fellow officers in managing conflicts or disruptions that arose within the transportation facility, swiftly restoring order.
- Completed detailed reports documenting incidents, suspicious activities, or violations within the transportation facility.
Amazon Associate
Amazon
11.2019 - 01.2021
- Increased customer satisfaction by resolving complex issues and providing exceptional service at all times.
- Developed and implemented strategies to increase customer satisfaction and engagement.
- Streamlined inventory management processes, reducing waste and ensuring optimal stock levels were maintained.
- Established strong relationships with key stakeholders, facilitating effective communication across departments and teams.
- Enhanced team productivity by streamlining communication and implementing efficient project management tools.
- Analyzed customer data to identify trends and anticipate customer needs.
- Increased customer satisfaction with thorough product demonstrations and personalized advice.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
Full Time Transportation Security Officer
Transportation Security Administration, TSA
05.2016 - 12.2018
- Enhanced passenger safety by conducting thorough security screenings and inspections of luggage, vehicles, and individuals.
- Assisted passengers with special needs or disabilities during the security screening process, ensuring their comfort and dignity were maintained at all times.
- Detected potential threats by utilizing advanced screening technology, such as X-ray machines and metal detectors.
- Completed extensive training in emergency response protocols related to fire safety and hazardous material handling
- Performed pat-downs to look for unauthorized materials and weapons.
- Responded to emergency situations with professionalism and efficiency, ensuring the safety of passengers and staff.
- Stayed current on evolving security protocols by participating in ongoing training programs and workshops regularly.
- Assisted in reducing wait times for passengers by executing swift and accurate security checks.
- Engaged in casual conversations with individuals to assess and analyze behaviors.
- Authenticated boarding passes, identification, and passports to prevent fraudulent travel.
- Collaborated with team members to ensure a secure environment for all travelers and airport personnel.
- Developed and maintained positive rapport with passengers and other airport personnel.
- Prevented unauthorized access to restricted areas by verifying identification credentials and maintaining vigilant surveillance.
- Used explosive detection machines and chemical swab systems to identify potential hazards.
- Maintained a high level of situational awareness during peak travel times, enabling quick response to potential issues.
- Participated in emergency drills, readying team for potential security breaches.
- Enhanced security and reduced wait times by efficiently operating screening equipment.
- Ensured accuracy in document verification, preventing unauthorized access to secure areas.
- Streamlined screening process for passengers with special needs, ensuring compliance with federal regulations.
Full Time Accounting Assistant
Crestek Cleaning Center Inc.
10.2015 - 02.2016
- Processed payments and documents such as invoices, journal vouchers, employee reimbursements, and statements.
- Managed high-volume invoice processing tasks while consistently meeting tight deadlines for vendor payments.
- Expedited invoice processing with effective communication between internal departments and external vendors.
- Processed credit card payments and reconciled credit card statements for accuracy in accounting process.
- Maintained strict confidentiality of sensitive financial data, protecting company integrity and privacy rights of individuals involved.
- Assisted in the preparation of monthly financial statements for timely and accurate reporting to management.
- Reduced errors in account reconciliation through meticulous attention to detail and thorough review of transactions.
- Improved cash flow management by closely monitoring accounts receivable, ensuring prompt collection of outstanding balances.
- Contributed to the development of a positive work environment, fostering strong relationships with colleagues and supervisors.
- Facilitated smooth financial audits by maintaining organized records and providing necessary documentation to auditors.
- Managed accounts payable and receivable, ensuring timely processing of invoices and payments.
- Streamlined accounts receivable processes, improving cash flow with timely billing and collection efforts.
- Reduced late payments by implementing more effective accounts payable system.
- Recorded deposits, reconciled monthly bank accounts and tracked expenses.
- Matched purchase orders with invoices and recorded necessary information.
- Supported management by processing invoices and documents with consistent on-time delivery.
- Effectively communicated with clients about payment needs and kept updated, detailed and accurate ledgers.
- Managed and responded to correspondence and inquiries from customers and vendors.
- Input financial data and produced reports using [Software].
- Assisted in preparing monthly financial statements, contributing to transparent and accurate financial reporting.
Education
Criminal Justice
University of Guam
Mangilao, GUOregon Professional Workshop
TSA FLOOR 2 7240 NE AIRPORT WAY Portland, OR06-2023
High School Diploma -
George Washington High School
Mangilao, GU07-2013
Skills
- Passenger screening
- Surveillance monitoring
- Responding to emergencies
- Hazardous materials handling
- Incident investigation
- Explosives detection
- Security management
- Crisis management
- Integrity and honesty
- Handling sensitive information
Certification
Certificate of Achievement in successful completion of the Advance Resolution Conversation (Sep 2024)
Certificate of Achievement in Essentials of Leading Screening Operations (Sep 2024)
Certificate of Promotion (Jul 2024)
Certificate in recognition of 5 Years of service in the Government of the United States of America (Jun 2023)
Certificate of Excellence (June 2018)
Certificate of Excellence (Feb 2018)
Certificate of Excellence (Apr 2017)
Languages
Tagalog
Native or Bilingual
English
Native or Bilingual
Timeline
Lead Transportation Security Officer (SV 1802)
Transportation Security Administration, TSA
07.2024 - Current
Transportation Security Officer (SV 1802)
Transportation Security Administration, TSA
01.2021 - 07.2024
Amazon Associate
Amazon
11.2019 - 01.2021
Full Time Transportation Security Officer
Transportation Security Administration, TSA
05.2016 - 12.2018
Full Time Accounting Assistant
Crestek Cleaning Center Inc.
10.2015 - 02.2016
Criminal Justice
University of Guam
Oregon Professional Workshop
High School Diploma -
George Washington High School
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