James Wolf
Fremont,MI
Summary
Dynamic security professional with extensive experience at the Transportation Security Administration, excelling in passenger screening and threat assessment. Proven track record in reducing wait times and enhancing customer satisfaction through effective management and training. Skilled in operating advanced security equipment and fostering team collaboration to ensure compliance and safety.
Overview
15
15
years of professional experience
Work History
Lead Transportation Security Officer SV-F
Transportation Security Administration, TSA
Traverse City, MI
07.2018 - Current
- Assisted junior officers in learning effective screening techniques and procedures.
- Collaborated with law enforcement agencies to improve security measures during high-risk events.
- Performed evaluations of security processes to find areas for improvement and efficiency.
- Monitored screening operations to confirm adherence to security regulations and protocols.
- Created training materials that enhanced knowledge retention among transportation security personnel.
- Adopted new technologies and procedures to improve overall airport security operations.
- Carried out audits and inspections to ensure compliance with TSA regulations and guidelines.
- Supported the hiring process for new TSOs by reviewing resumes, conducting interviews, and providing recommendations on candidate selection.
- Reduced wait times and boosted passenger satisfaction through effective management of checkpoint operations.
- Supervised security operations to ensure compliance with TSA regulations and protocols.
- Collaborated with law enforcement agencies to enhance threat detection and response strategies.
- Trained and mentored junior officers in screening techniques and customer service best practices.
- Conducted regular evaluations of security equipment and systems for optimal performance.
- Developed and implemented training programs to improve staff proficiency in security measures.
- Analyzed incident reports to identify trends and recommend process improvements for safety enhancements.
- Managed hiring process for new TSOs by reviewing resumes, conducting interviews, and making informed recommendations on candidate selection.
- Reduced wait times and increased passenger satisfaction by effectively managing checkpoint operations.
- Ensured adherence to established policies regarding prohibited items, reporting discrepancies as needed for further investigation or disciplinary measures.
- Supervised security screening operations to ensure compliance with federal regulations.
- Trained and mentored junior officers on standard operating procedures and security protocols.
Loss Prevention Officer
Walmart
Grand Rapids, MI
01.2011 - 01.2017
- Monitored store environment to deter theft and ensure safety protocols.
- Conducted thorough investigations of suspicious activities and incidents.
- Collaborated with law enforcement to resolve security issues effectively.
- Trained new team members on loss prevention policies and procedures.
- Analyzed theft data to identify trends and implement strategic measures.
- Developed and maintained relationships with store management for enhanced security operations.
- Led initiatives to improve inventory management processes, reducing shrinkage rates.
- Provided detailed reports on loss prevention activities and recommendations for improvement.
- Conducted regular audits of inventory and loss prevention procedures.
- Monitored surveillance systems to detect and prevent theft incidents.
Education
No Degree - Criminal Justice
Grand Rapids Community College
Grand Rapids, MISkills
- Passenger screening
- Policy enforcement
- Handling sensitive information
- Overseeing security details
- Operating security equipment
- Mentoring new hires
- Customer service and assistance
- Behavioral observations
- Incident reporting
- Problem-solving
- Time management
- Attention to detail
- Problem-solving abilities
- Multitasking
- Organizational skills
- Adaptability and flexibility
- Proactive problem-solving
- Report writing
Timeline
Lead Transportation Security Officer SV-F
Transportation Security Administration, TSA
07.2018 - Current
Loss Prevention Officer
Walmart
01.2011 - 01.2017
No Degree - Criminal Justice
Grand Rapids Community College